Bowman Williams · 1 day ago
Client Support Engineer – Level 2 (MSP Environment)
Centreville, VA
Full-time
Onsite
Mid Level
$60K/yr - $70K/yrBowman Williams is a well-established Managed Service Provider (MSP) that has been modernizing IT environments for small and mid-sized businesses across the DMV for over two decades. They are seeking a Client Support Engineer (L2) who will act as the primary technical point of contact for assigned clients, providing Tier 2 support and collaborating with senior engineers on complex issues.
Office AdministrationRecruitingStaffing Agency
Hiring Manager
Robert Woodard
Responsibilities
Act as the primary technical point of contact for assigned clients, owning issues end-to-end
Provide Tier 2 support across server, desktop, hardware, and onsite environments
Support and administer Microsoft 365, Google Workspace, SharePoint, Azure, Windows Server, MacOS, and Windows OS
Deliver hands-on onsite support when required, including troubleshooting, deployments, and escalations
Translate technical concepts into clear, actionable guidance for non-technical stakeholders and C-level leaders
Support and implement endpoint security, web filtering, vulnerability scanning, and security tooling
Assist with disaster recovery solutions, backups, and cloud storage platforms
Document environments and resolutions clearly, maintaining high MSP standards
Collaborate with senior engineers and leadership on complex issues and client strategy
Qualification
Required
Prior MSP experience is required
Strong foundation in Desktop & server support
Strong foundation in Microsoft 365 & Google Workspace
Strong foundation in Windows Server & Azure fundamentals
Strong foundation in MacOS & Windows environments
Strong foundation in SharePoint administration
Exposure to security tooling and best practices
Comfortable working directly with clients and executives
Strong communication skills and professional presence
Desire to grow technically and professionally within an MSP
Benefits
401(k) with strong employer match
Health, dental, and vision insurance
Paid time off and sick leave
Cell phone reimbursement
Free gym membership
Annual fully paid training and certifications
Active mentorship program with a clear runway into senior engineering, project work, or specialization
Company
Bowman Williams
Bowman Williams is a staffing firm for IT managed and cloud service providers.
Founded in 2009
11-50 employees
Funding
Current Stage
Early StageLeadership Team
John Davenjay
CEO
Company data provided by crunchbase