AdeptAg · 2 hours ago
Automation Engineer Support
Oberlin, OH
Full-time
Onsite
Entry, Mid Level
2+ years expAdeptAg LLC is a leader in the controlled environment agriculture industry, and they are seeking a highly skilled Automation Engineer Support to join their Engineering team. This role is responsible for enabling sales success, driving continuous improvement initiatives, and delivering sustainable engineering solutions while serving as a technical bridge between sales, service, and engineering teams.
AgricultureEnvironmental ConsultingField SupportGreenTech
Responsibilities
Technical Sales Support: Provide expert technical guidance to the sales team during customer engagements, helping identify and define automation solutions that align with customer applications and sales strategy
Sales Enablement & Training: Develop and deliver training programs and materials to equip sales representatives with the technical knowledge necessary to position automation systems effectively. Provide ongoing technical coaching to support confident and accurate selling
Product Demonstration Support: Assist in preparing for and executing technical demonstrations of automation equipment at trade shows, customer sites, or internal demo facilities. Ensure equipment is configured and presented to highlight key selling features
Sales Documentation & Tools: Contribute to the creation and maintenance of sales-focused documentation, including product specifications, capability sheets, technical comparisons, and application guides
Field Feedback Integration: Collect, analyze, and communicate field performance data and customer feedback to identify opportunities for product and process improvements
Process Optimization: Collaborate with engineering and production teams to implement improvements to manufacturing processes, testing procedures, and quality control measures
Documentation Updates: Maintain and improve technical documentation, assembly procedures, and service manuals based on lessons learned from field deployments
Issue Resolution: Investigate and resolve technical issues reported from the field, developing corrective actions and engineering change orders as needed
Root Cause Analysis: Conduct thorough root cause analysis on field failures and implement permanent solutions to prevent recurrence
Service Team Collaboration: Coordinate with the service team to ensure that solutions can be effectively supported and help translate field issues into actionable engineering solutions
System Customization: Modify and adapt existing automation systems to meet unique customer needs identified during the sales process. Ensure feasibility and alignment with existing product offerings
System Validation: Verify system performance and compatibility using customer-supplied materials when needed to support sales commitments and ensure expectations are met
Pre-Production Oversight: Follow the production and assembly of custom automation systems to ensure that system design intent is upheld through to delivery
Service Training Programs: Develop and lead structured training programs for service technicians, focusing on installation procedures, system operation, preventative maintenance, and troubleshooting
Qualification
Required
Associate degree or higher in Electrical Engineering Technology, Automation Technology, Mechatronics, or a related technical field. Equivalent technical certifications or industry experience will be considered
2+ years of experience in automation engineering, technical sales support, or applications engineering
Valid driver's license (required for work-related travel)
Valid passport and ability to travel across the Canada–U.S. border
Occasional travel to customer sites, trade shows, or other company locations (estimated 10-20%)
Strong understanding of industrial automation systems, including PLCs, HMIs, VFDs, and motor controls
Excellent written and verbal communication skills with the ability to translate technical information for diverse audiences
Strong analytical and problem-solving skills with systematic approach to issue resolution
Ability to manage multiple tasks, track deliverables, and coordinate with cross-functional teams
Proficiency in reading and creating electrical schematics and technical drawings
Experience with customer-facing technical support and consultation
Collaborative mindset with ability to work effectively across sales, service, and engineering functions
Preferred
Experience with IEC 61131-3 programming standards and CODESYS development environment preferred
Background in greenhouse, agriculture, or controlled environment systems is a plus
Benefits
Competitive Compensation Package
Generous 401K (with Company Paid Contribution)
Medical
Dental
Vision
Company Paid Life Insurance
Voluntary Life Insurance
Voluntary Accident Insurance
Disability Insurance
Company
AdeptAg
AdeptAg is an environmental consulting company that specializes in automation, and irrigation solutions for greenhouse operations.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Rick Parod
Chief Executive Officer
Kevin Menice
Chief Technology Officer
Recent News
Greenhouse Management
2024-04-25
Company data provided by crunchbase