ClearChoice Dental Implant Centers · 10 hours ago
Manager of Performance
United States
Full-time
Remote
Mid, Senior Level
$90K/yr - $95K/yr
3+ years expClearChoice Dental Implant Centers is seeking a Manager of Performance to drive sales effectiveness and operational excellence in a high-volume call center. This role involves overseeing team leaders, developing performance strategies, and analyzing key metrics to enhance sales and service outcomes.
Health CareHealth DiagnosticsMedical
Hiring Manager
Emily Gross
Responsibilities
Strategic Performance Leadership
Partner with the Director of Patient Experience to develop and execute performance strategies that drive sales growth, KPI attainment, and continuous improvement across a 90+ person team
Translate organizational goals into measurable performance targets and actionable execution plans for sales and service teams
Oversee performance components of the outbound strategy including call prioritization models, lead management workflows, agent productivity measures, and KPI tracking
Partner cross-functionally to improve outbound effectiveness and resource alignment
Performance Programs & Coaching Support
Support team leaders in implementing structured coaching, scorecards, performance routines, and development plans
Ensure consistency and quality in how performance expectations are communicated, measured, and reinforced
Lead performance programs that support inbound and outbound sales teams, with a focus on improving conversion rates, contact effectiveness, queue penetration, schedule rate, and other core KPIs
Conduct performance analysis to identify trends, gaps, and opportunities, and provide targeted coaching recommendations to supervisors and team leaders
KPI Management & Reporting
Own the design, tracking, and improvement of performance dashboards, KPIs, and reporting metrics in partnership with the Analytics department
Deliver insights and recommendations rooted in data to enhance agent performance, operational efficiency, and patient scheduling outcomes
Forecasting & Workforce Alignment
Collaborate with Workforce Management to ensure staffing models, schedules, and hours of operation align with performance goals and sales coverage needs
Review forecasting accuracy and provide performance-related recommendations to improve SLA and KPI attainment
Technology, Tools & Process Improvement
Partner with IT to support tools and systems that enhance agent performance, reporting accuracy, and operational workflows
Identify opportunities to simplify or redesign processes that directly impact KPIs or sales conversion outcomes
Cross-Functional Collaboration
Work closely with HR and Manager of Administration to support performance-related communication, goal setting, recognition programs, and development initiatives
Collaborate with operational stakeholders to scale performance programs that support future growth
Qualification
Required
3 years of progressive experience in sales performance management, call center operations, business analytics, or a related performance-focused role
Demonstrated ability to build performance systems, KPI frameworks, and process improvements with measurable impact
Bachelor's degree or relevant experience required
Strong analytical and strategic thinking skills with the ability to translate data into actionable insights and performance plans
Ability to identify opportunities, create structured solutions, and drive execution at scale
Proven experience enabling leaders and teams to meet or exceed performance expectations
Excellent communication skills—including structured storytelling, written communication, and presentation abilities
Strong business acumen, problem-solving skills, and creativity in designing performance strategies
Self-driven with the ability to lead initiatives independently and in fast-paced environments
Excitement for building new performance programs and continuously improving existing processes
Preferred
Experience with forecasting, staffing, workforce analytics, or reporting strongly preferred
Internals: 6 months tenure min, must be in good standing without any written warnings - must have experience leading a team in a call center environment
Company
ClearChoice Dental Implant Centers
ClearChoice was founded on the principle that there had to be a better way to perform dental implant procedures.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$60.83MKey Investors
L Catterton
2020-11-16Acquired
2013-10-21Private Equity· $10M
2011-10-17Private Equity· $43.72M
Leadership Team
Brandon Allison
Chief Financial Officer
Anastasia Albert
Human Resources Business Partner
Recent News
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