Aditi Consulting · 15 hours ago
Computer Support Associate
Johnston, IA
Contract
Onsite
Entry Level
$24/hr - $24/hr
1+ years expAditi Consulting is seeking a Computer Support Associate to provide operational support for a computing environment. The role involves troubleshooting hardware and software issues, managing desktop operations, and maintaining documentation for processes and inventory.
AppsConsultingInformation TechnologySoftware Engineering
Responsibilities
Provides basic day-to-day operational support for a computing environment (computer center, unit computing, a community of users, et c.), following established procedures, in order to contribute to the smooth running of that environment
Support activities require some technical background while being strongly administrative in nature
Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: --management of onsite desktop hardware, software troubleshooting, printer hardware management, and smart hands support for the server / network teams
Proves support for conference rooms, asset lifecycle management, and computer deployments for unit customers
Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues
Documents recording and/or distributing information
Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes
Responsible for effective e-mail communications and ability to create and maintain basic documents/records: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates - exterior ship orders --inventory, maintenance or other service records--handling standard facilities administration requests
Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre-established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures
Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers
Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets
Qualification
Required
1 year min experience required
Some technical background while being strongly administrative in nature
Ability to provide basic day-to-day operational support for a computing environment
Experience in management of onsite desktop hardware, software troubleshooting, printer hardware management, and smart hands support for server/network teams
Ability to support conference rooms, asset lifecycle management, and computer deployments for unit customers
Experience in imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues
Ability to document recording and/or distributing information
Effective e-mail communications and ability to create and maintain basic documents/records
Ability to recognize problems with the processes/operations supported and resolve those problems with pre-established and documented solutions
Ability to maintain equipment, supplies, data supporting processes or operations
Some technical knowledge in the support of processes or operations
Preferred
Focus on break fix for hardware/software and ensuring customer satisfaction
Working and collaborating in a team environment to solve problems and work on projects
Good communication and ability/desire to learn
Benefits
Medical
Dental
Vision benefits
Health savings accounts with qualified medical plan enrollment
10 paid days off
3 days paid bereavement leave
401(k) plan participation with employer match
Life and disability insurance
Commuter benefits
Dependent care flexible spending account
Accident insurance
Critical illness insurance
Hospital indemnity insurance
Accommodations and reimbursement for work travel
Discretionary performance or recognition bonus
Sick leave
Mobile phone reimbursement provided based on state or local law.
Company
Aditi Consulting
Aditi Consulting is a firm that stays abreast of offering technological solutions, project management and digital transformation.
1001-5000 employees
H1B Sponsorship
Aditi Consulting has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (55)
2024 (44)
2023 (25)
2022 (26)
2021 (24)
2020 (30)
Funding
Current Stage
Late StageLeadership Team
Raja Narayana
President & CEO
Pradeep Singh
Chairman
Recent News
bloomberglaw.com
2025-10-16
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