Air Techniques · 15 hours ago
Technical Support Rep I
Air Techniques Inc, Melville, NY, US
Full-time
Onsite
Entry Level
$22/hr - $25/hr
2+ years expAir Techniques, Inc. is a manufacturer of products for the dental industry, established in 1962. They are seeking a Technical Support Representative to provide product information and troubleshooting assistance to customers via phone and email, ensuring customer satisfaction and effective solutions.
Consumer GoodsHealth CareManufacturingMedical Device
Responsibilities
Provide world class phone support to end-users through calls from dealers, distributors and sales representatives
Conduct initial analysis and basic troubleshooting via telephone and email for customers in a timely fashion
Accurately document incoming call complaints into our CRM Salesforce
Provide information regarding Air Techniques products to customers
Ability to handle high call volume and correspondence; multitask and escalate more complex inquiries to Technical Support Representative 2 as needed
Follow up on service inquiries to ensure customers receive effective solutions and are satisfied with the outcomes. Address and resolve any complaints or concerns
Maintain a professional phone demeanor and ensure customer satisfaction
Able to create and maintain required documentation to perform proper call diagnosis
Demonstrate competency in products and services as offered by Air Techniques
Continue to improve product knowledge and customer service skills
Qualification
Required
Provide world class phone support to end-users through calls from dealers, distributors and sales representatives
Conduct initial analysis and basic troubleshooting via telephone and email for customers in a timely fashion
Accurately document incoming call complaints into our CRM Salesforce
Provide information regarding Air Techniques products to customers
Ability to handle high call volume and correspondence; multitask and escalate more complex inquiries to Technical Support Representative 2 as needed
Follow up on service inquiries to ensure customers receive effective solutions and are satisfied with the outcomes. Address and resolve any complaints or concerns
Maintain a professional phone demeanor and ensure customer satisfaction
Able to create and maintain required documentation to perform proper call diagnosis
Demonstrate competency in products and services as offered by Air Techniques
Continue to improve product knowledge and customer service skills
Requires strong commitment to teambuilding, as well as skills in documentation and good verbal and written communication skills
Professional attitude in following protocol and guidelines of the company
Ability to work with different types of personalities in a professional, positive manner
Good oral and written communications skills
Excellent phone and customer service skills required
High School Diploma, Associate's Degree or equivalent required
Preferred
2 years of call center experience or customer facing role
Dental industry or similar technical troubleshooting experience
Experience in using web-based services and/or e-Commerce tools (i.e. MS Outlook, MS Teams, Salesforce and ERP program for product information)
Company
Air Techniques
Air Techniques is a medical devices company offering dental care products
201-500 employees
H1B Sponsorship
Air Techniques has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Growth StageLeadership Team
Esteban (Stefan) Reinhardt
GM & COO
Recent News
Company data provided by crunchbase