AMS · 10 hours ago
Senior Recruitment Manager - Client Services
Atlanta, GA
Full-time
Hybrid
Senior LevelAMS is a company dedicated to nurturing talent and fostering a culture of success. They are seeking a Senior Manager- Client Services to oversee operational delivery and lead a large recruitment and sourcing team in the Aviation industry, ensuring client satisfaction and performance targets are met.
Human Resources
Responsibilities
Leading, coaching, and developing a combined recruiting and sourcing team with a clear focus on tangible outcomes, talent development and provision of destination career pathways
Ensuring cascade of functional objectives, goals, strategic and commercial updates to the team
Conducting Team 121's, Coaching and Development Sessions and skip level meeting as required
Lead account team meetings & engagement activity as appropriate. Input into and conduct Talent Review Meetings each Quarter with a focus on talent development and mobility across broader portfolio & function
Leading the performance management process outcome setting, mid-year and end of year reviews across the team / account. Continued focus on ensuring delivery against agreed outputs and development plans in place
Deliver fulfilment plan. Understand business demand and outlook and manage resources and team structure in line with approved service delivery locations and broader AMS location strategy. Activity includes reviews of account structures ensuring they're in line with budget and executing location strategy moves as required
Execute and embed key changes driven by Strategy team relating to innovation, Continuous improvement, transformation, or changes to ways of working across client account or portfolio
Review health of an account. Including people capability, KPI, SLA, Holiday, Sickness, Stakeholder Analyses, Location strategy, Customer Experience, People Engagement -development of a CI roadmap to share with strategy colleagues
Through others, lead and drive the team to ensure that productivity, account profitability and customer satisfaction are delivered in line with agreed commercials
Develop targets, budgets, and SLAs (e.g., around: effectiveness, timeliness, candidate quality, delivery of recruitment services & customer satisfaction) with support of COD /functional management and lead the team to deliver against them
Validate all management reporting and monitor performance against Key Performance Indicators (quantitative and qualitative) and review forecasts to identify trends and issues and use data led insights to influence account strategy
Have a solutions mindset to issue resolution, supporting Managers and Team Leaders to take accountability and resolve relevant business challenges as appropriate. In partnership with Client Partnering and Business Operations, own governance, and adherence to agreed operating principles across solution with RAID log etc
Alongside the client partnering team manage scope, governance, and compliance of the contract through team activity; identify and tackle scope creep
Work in Partnership with the Sourcing COE to review Sourcing tools and utilisation, (including LinkedIn, Extensions, STK / AMS One adoption). Optimize Tech Stack and partner with Sourcing COE & Client Sourcing Strategy to ensure optimum tools and technology are deployed
Understand broader AMS Sourcing Enablement & Client Strategy and deploy across client portfolio
Qualification
Required
Demonstrated deep expertise in Talent Acquisition, with the ability to translate hiring strategies into measurable business outcomes
Proven experience building, developing, and leading high-performing teams with strong data governance and accountability
Advanced ability to analyze, interpret, and articulate data insights to inform decision-making and drive outcomes
Demonstrated success leading continuous improvement initiatives that enhance TA effectiveness and operational performance
Strong project management skills, with the ability to lead complex initiatives from planning through delivery
Ability to elevate Talent Acquisition through data-led decision-making, process optimization, and stakeholder alignment
Effective Communication – Proficiency level 4
Stakeholder Partnering - Proficiency level 4
Commercial Awareness - Proficiency level 4
People Performance Management - Proficiency level 4
Strategic Thinking - Proficiency level 4
Drives Continuous Improvement - Proficiency level 4
Enterprise Leadership - Proficiency level 3
Issue Resolution - Proficiency level 4
Risk Analysis and Mitigation - Proficiency level 4
Follows Processes and Guidelines - Proficiency level 4
Change Management - Proficiency level 4
Budget Management - Proficiency level 3
Recruitment Technology Literacy – End User - Proficiency level 3
Benefits
Full training and support Stretching, challenging work
A vibrant, diverse, and collaborative culture
Flexible working – home/hybrid/in-office working available
A competitive reward and benefits package
The opportunity to embark on a recruitment career with one of the world’s leading recruitment companies
Employee Resource Groups, including LGBTQ+ Allies, Hispanic, Veterans, Black Employee Network, Women's groups, and more
Company
AMS
We are people experts. Our 8,000 colleagues power talent strategies that deliver results for leading organizations across 120 countries.
Founded in 1996
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Brian Rodino
Senior Talent Acquisition Partner
Faye Ryan, SHRM-CP
Senior Talent Acquisition Business Partner for Delta Air Lines
Recent News
2022-11-28
Company data provided by crunchbase