REQ Solutions · 5 hours ago
Information Technology Specialist
Murphy, NC
Contract
Onsite
Entry Level
$19.07/hr - $20.98/hr
1+ years expREQ Solutions is seeking an IT PC Refresh Support Tech to assist in a hardware refresh deployment project. The role involves providing technical assistance, troubleshooting issues, and ensuring the smooth operation of IT systems at the location.
Outsourcing/Offshoring
Responsibilities
Installation and support of endpoint software
Deployment of PC equipment and accessories
Provide guidance and explain policies and procedures to end-users
Troubleshoot end-user PC, network, printing, and application issues
Diagnose, research, and resolve routine end-user issues
Escalation of issues to appropriate team after troubleshooting and documenting progress in the ITSM tool
Provide Day to day operations support as Level 2 to end users
Complete detailed documentation in ticketing system; incidents and requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved
Qualification
Required
1-2 years of proven experience in a customer support position involving technical knowledge of a company's products, services, and IT systems
Experience installing and configuring computer systems and applications
Disciplined, systematic problem-solving skills required
Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
Experience working in and assisting others through company service desk software, such as Bomgar in addition to other remote access desktop programs
Experience working with different operating systems including Windows and Mac OS
Professional written and interpersonal skills are essential when communicating with customers and clients
High school diploma or equivalent; IT-related coursework or certifications a plus
Preferred
Industry certifications (preferred) Windows 7/10, CompTIA A+, CompTIA Net+, ITILv4 foundation, Dell proven professional
Company
REQ Solutions
Experience the Power of Strategic Offshore Partnership with REQ Solutions' RPO expertise..
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase