AAA-The Auto Club Group · 3 hours ago
Subrogation Claim Support Assistant II
Hybrid - GA
Full-time
Hybrid
Entry Level
$19/hr - $24/hr
3+ years expAAA The Auto Club Group is seeking a Subrogation Claim Support Assistant II to provide essential support to their Claims department. The role involves managing various claim processes, conducting research, and assisting with customer inquiries while training junior staff members.
Insurance
Responsibilities
Provide support to the Claims department by completing functions that require an advanced understanding of concepts, processes and the organization and workflow for one or more Claims lines of business and one or more claim systems
Work independently with limited supervision to complete functions that may require analysis, research, calculations, or the synthesis of information from multiple sources
Receive inbound and make outbound customer phone calls to resolve claims needs
Review claim documents for accuracy and determine the next action within the process
Train less senior staff members in departmental process and procedures
May be assigned tasks normally handled by the lower-level staff when necessary
Research and verify insurance on newly referred subrogation claim for claim handlers including both personal and commercial lines of business for both APD and Casualty
Manage diary gather proofs and assist with Collection Vendor referrals
Process collection recoveries and reports
Pay expense invoices
Research unidentified checks
Issue deductibles when applicable
Run searches as instructed by claim handlers
Qualification
Required
High School Diploma or equivalent
Three years of experience in processing, customer service or business administration
Working with P.C. software applications
Maintaining accurate files and records
Identification, investigation, and resolution of complex problems
Processing transactions and posting to appropriate accounts
Organizing and prioritizing multiple tasks
Communicating effectively (oral and written)
Using automated processing and computer systems
Gathering data and preparing reports
Auditing records, products, and computer files
Compose routine correspondence including letters and memos
Claim processing functions
Claim processing system
Claim processing policy and procedures
Data processing techniques
Techniques used to audit data
Successfully complete General Claims Training
Preferred
Effective communication skills both oral and written
One or more years of customer service experience
Call center or queue calling experience a plus
Experience working within an insurance or claims processing environment a plus
Knowledge of subrogation claims a plus
Benefits
Medical, dental and vision benefits
401k Match
Paid parental leave and adoption assistance
Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
Paid volunteer day annually
Tuition assistance program, professional certification reimbursement program and other professional development opportunities
AAA Membership
Discounts, perks, and rewards and much more!
Company
AAA-The Auto Club Group
AAA - The Auto Club Group (ACG) is the second largest AAA club in North America, serving more than 13+ million members across 14 U.S.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Joseph Richardson Jr
President and CEO
Peggy Gartin, CFA
SVP | Chief Investment Officer
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