Philips · 2 hours ago
Level 2 Support Engineer I, CI&I
Cambridge (US), Massachusetts, United States
Full-time
Onsite
Mid Level
$70K/yr - $112K/yr
4+ years expPhilips is a health technology company dedicated to improving access to quality healthcare. They are seeking a Level 2 Support Engineer I to provide advanced technical support for connectivity solutions in hospital environments, focusing on troubleshooting and collaboration with R&D to resolve complex product issues.
B2BConsumer ElectronicsElectronicsLightingWellness
No H1B
U.S. Citizen Only
Responsibilities
Provide expert technical support for software and hardware components of medical device connectivity solutions, including analysis of logs, network captures, and low-level system interactions
Reproduce customer issues in internal environments, perform root cause analysis, and escalate to R&D with detailed technical findings when necessary
Act as the gateway between support and R&D, creating and managing bug reports, and supplying actionable information for product fixes and enhancements
Assess and troubleshoot issues related to Windows environments, Microsoft server technologies, encryption, cybersecurity, and serial/network communications
Collaborate with cross-functional teams, including Level 1 support, R&D, and biomed/healthcare IT professionals, sharing knowledge and supporting continuous improvement through documentation and feedback
Qualification
Required
You've acquired a Bachelor's degree or have 4+ years of relevant experience with vocational education (individual contributor role)
Strong understanding of network protocols, ability to read and analyze network captures, and troubleshoot communication issues between devices and servers
Strong expertise in Microsoft environments (Windows client/server, .NET, C#, C++, DCOM with a good understanding of encryption, cybersecurity concepts, certificates, and PKI
You've acquired 2+ years of experience in service delivery, engineering, supporting product/service innovation initiatives with healthcare/medical technology or regulated environment experience
Your skills include data analysis and interpretation, root cause analysis, solution design, and quality assurance (QA); experience with Agile methodology is a plus
You bring strong communication skills, including technical writing and editing, and can clearly document findings and recommendations
You're a collaborative, curious problem-solver who values continuous learning, knowledge sharing, and working effectively with cross-functional teams
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position
Benefits
Annual incentive bonus
Sales commission
Long-term incentives
Generous PTO
401k (up to 7% match)
HSA (with company contribution)
Stock purchase plan
Education reimbursement
Company
Philips
Philips is a technology company that operates in various fields, including healthcare, consumer electronics, lighting, and home appliances.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$4.23BKey Investors
EXOR N.V.Bill & Melinda Gates FoundationInnovative Health Initiative
2025-03-19Post Ipo Equity
2024-05-23Post Ipo Debt· $756.82M
2023-11-07Grant· $44.6M
Leadership Team
Neil Mesher
CEO and SVP, UK and Ireland
Recent News
2026-01-22
2026-01-22
Company data provided by crunchbase