Needham Bank · 1 day ago
Intern - Customer Care Center (Summer 2026)
Needham, MA
Internship
Onsite
Intern
$20/hr - $20/hr
Start in 2026 SummerNeedham Bank is seeking an intern for their Customer Care Center Department, providing an opportunity to work with a skilled team and gain insight into various departmental functions. The role involves participating in projects, supporting daily operations, and analyzing performance data to enhance customer experience.
BankingCommunitiesFinancial Services
Responsibilities
Participation in small to large projects that require skill in business modeling and the ability to balance multiple products/services in one or more technical environments
Participation in the discovery and evaluation of process efficiencies related to operations of the Customer Care Center
Identification and collaborative resolution of WorkForce Management and Strategic Planning
Provide support for daily operational tasks supporting the Customer Care Center
Perform research at a supervisor’s request
Participation in projects to facilitate process improvement, system implementation and data management functions
Support the Customer Care Center leadership team by compiling, analyzing, and visualizing performance data to identify operational trends, improve efficiency, and enhance the customer experience
Qualification
Required
Ability to work independently
Highly motivated and can handle multiple tasks
Demonstrate and promote high ethical standards and behaviors
Strong customer service and problem-solving skills
Maintain a professional manner at all times
Ability to work in a collaborative team environment
Excellent written and verbal communication skills
Strong knowledge of Excel and PowerPoint
Adapts to change and ability to manage fast paced environment
Strong computer and technical skills
Ability to adhere to Needham Bank's Core Values (Focus on Customer Relationship, Embrace Change, Work as a Team, Be an Asset to Your Community, Always Learn, and Do the Right Thing)
Pursuit of a college degree in Business, Finance, Data Analytics or related field
Strong knowledge and aptitude for banking, bank regulations and customer service
Preferred
Interest in Banking
Company
Needham Bank
Needham Bank is a community bank based in the greater Boston area.
Founded in 1892
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Joseph Campanelli
President and CEO
Brad Buckley
Senior Vice President
Recent News
2025-12-19
NH Business Review
2025-12-06
Company data provided by crunchbase