Citizens · 6 hours ago
Platform Manager (Salesforce Center of Excellence)
One Citizens Bank Way, Johnston, RI, 02919, US
Full-time
Hybrid
Mid, Senior Level
$176K/yr - $264K/yr
3+ years expCitizens is a leading financial institution seeking a Platform Manager (Salesforce) to lead their Salesforce Center of Excellence. The role involves driving the Salesforce platform strategy, ensuring compliance, and optimizing platform usage across business lines through innovative integration and collaboration efforts.
BankingCredit CardsFinancial ServicesFinTechRetail
Responsibilities
Lead the Salesforce Center of Excellence (CoE) within the bank
Working with leadership to assist in defining and executing on the Salesforce platform roadmap within the enterprise
Assist in facilitating the implementation of a Salesforce strategy that will facilitate collaboration across business lines, sharing of CRM related data and leveraging new Salesforce technologies to drive business value
Leading efforts to establish strong subject matter expertise on new Salesforce technologies within the CoE
Working closely with Cybersecurity and risk partners to help ensure compliance to critical policy elements within the Salesforce ecosystem
Partnering with key business and technology stakeholders to help drive optimal value from Salesforce Platform usage
Working with delivery teams, understanding delivery roadmaps, and providing guidance/review in delivery of key roadmap initiatives
Defining standards and reusable components
Assist in the delivery of initiatives that may span multiple business lines and/or multiple Salesforce instances
Partner with Vendor Sourcing to assist in the management of key vendor relationships
Collaboration with platform support teams in order to help ensure the highest level of support for the platform across business lines
Qualification
Required
Strong business analysis, solutions crafting, consultative, interaction management and presentation skills
Excellent communication skills; ability to facilitate technical conversations with non-technical stakeholders; ability to communicate effectively with individuals and stakeholders at all levels of technology and business
Experience in cybersecurity and knowledge of security and data protection controls in a Salesforce environment
Broad range of leadership skills that include a demonstrated pattern of successful delivery, relationship management of stakeholders, and leading a highly engaged and value driven pod/product team
3+ years of Salesforce product/platform owner experience
Experience managing the successful deployment, ongoing operation and strategy/roadmap as pertaining to the Salesforce platform within identified business area(s)
Hands-on experience with end-to-end development of large complex Salesforce initiatives in an agile environment, preferably in the banking industry
Understanding of and experience with Salesforce administration / configuration activities and Apex development
Experience with multiple IT disciplines with a confirmed understanding of relevant architectural concepts
Bachelor's degree in Software Engineering, Computer Science or related discipline
Preferred
Experience in the financial services industry; understanding of the role of consumer and custodial banks; experience handling sensitive financial data
Strong business analysis, solutions crafting, consultative, interaction management and presentation skills
Experience in cybersecurity
Understanding of and hands on experience with Salesforce administration / configuration and Apex development
Experience with Financial Services Cloud, Data Cloud, Agent Force, CRMA/Tableau Next, Experience Cloud, Mulesoft, OmniStudio, and Marketing Cloud are all a plus
Understanding of various Salesforce technologies such as integrations, Visual Force, Flow Orchestrator, LWC, etc
UI/UX experience, including relevant web/application branding techniques
Ability to communicate across all levels in the organization
Benefits
Comprehensive medical, dental and vision coverage
Retirement benefits
Maternity/paternity leave
Flexible work arrangements
Education reimbursement
Wellness programs
Paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States
Company
Citizens
At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.
10001+ employees
H1B Sponsorship
Citizens has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$2B2025-02-26Post Ipo Debt· $750M
2024-07-09Post Ipo Debt· $1.25B
2014-09-23IPO
Leadership Team
Melisa Carrascoza
SVP, Business Banking Market Executive - New England South
Steve Kozek
Head of Commercial Excellence, Senior Vice President
Recent News
2026-01-22
Talk Business & Politics
2026-01-19
Company data provided by crunchbase