ACT1 Federal · 3 hours ago
Senior Defense Travel System (DTS) Customer Support Specialist
San Diego, CA
Full-time
Onsite
Mid, Senior Level
$68K/yr - $108K/yr
3+ years expACT1 Federal LLC is a 100% employee-owned company serving the Department of Defense for nearly thirty years. They are seeking a Senior DTS Customer Support Specialist to act as the Organizational Defense Travel Administrator for the Travel Program, providing high-level functional expertise on DTS requirements and ensuring compliance with current regulations.
Information Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Perform ODTA functions per DoDI 5154.31 Volume 3 and NAVSUP Instruction 4650.8 (Navy Defense Travel System)
Provide high-level functional expertise on DTS requirements and processes and ensure compliance with current regulations and guidance including the DoD JTR, NAVSUPINST 4650.8, DoD FMR and Defense Travel Management Office (DTMO) guidance
Serve as a Subject Matter Expert (SME) and ensure accurate initiation, routing and approval of Travel Authorizations and Vouchers, as well as the voucher payment process
Ensure a completed and signed Authorizing / Certifying Officer Designation Form, and training certificates are on file prior to establishing approval rights and permissions in DTS
Monitor and communicate impacts of DTS Releases to the Government Task Lead(s) and FDTA(s) and develop appropriate written guidance to users, as necessary
Actively engage with DTMO’s Travel Assistance Center (TAC), to identify and resolve issues from the Major Command perspective
Update outstanding TAC trouble tickets and report to Government Task Lead(s)
Research and resolve issues relating to DTS document processing, such as accounting system rejections, CBA reconciliations, outstanding obligations, cancellations, traveler payments and cross-organization funding
Generate, analyze and monitor DTS reports to ensure the accurate and timely processing of authorizations and vouchers in accordance with the DoD JTR
Perform administration functions in DTS, including maintenance of employee and Defense Travel Administrator profiles, permission levels and access, and routing lists
Provide travel help desk customer service support
Ensure all customer inquiries are responded to within one business day and monitored until resolved
Log all incoming inquiries and maintain report metrics
Qualification
Required
Bachelor's degree in accounting, finance, economics or business administration
At least 3 years' Defense Travel System (DTS) help desk and GTCC experience is required
Active Secret or above clearance is required
Benefits
Medical/Dental/Vision Insurance
ACT1 Employee Stock Ownership Plan (ESOP)
Company Paid Life and AD&D Insurance
Company Paid Short-Term Disability
Voluntary Long-Term Disability
Flexible Spending Accounts (FSA)
Health Savings Account (HSA)
401K with employer match
Paid Time Off
Paid Holidays
Parental Leave
Military Leave
Education, Training & Professional Development
Voluntary Accidental Injury/Critical Illness/Hospital Care
Voluntary Pet Insurance, Legal Resources, and Identity Protection
Company
ACT1 Federal
ACT1 Federal LLC ("ACT1"), ACT1 in ACTION is all about taking bold, innovative actions to deliver for our customers and our workforce.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Michael Niggel
CEO
Andrew Hill
Chief Financial Officer
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