Wabtec Corporation · 9 hours ago
Service Desk Analyst
Lexington, KY
Full-time
Onsite
Entry Level
$62K/yr - $85K/yr
2+ years expWabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. The Service Desk Analyst will use critical thinking and standard operating procedures to perform IT support activities, ensuring effective and timely resolution of tickets while maintaining optimal workstation performance.
Railroad Manufacture
Responsibilities
Perform Service Desk tasks according to Standard Operating Procedures (SOPs)
Identify and deliver computer hardware, software and miscellaneous services meeting the defined Service Level Agreements (SLAs)
Accurately document instances of hardware failure, repair, installation, and removal in the Service Desk system
Perform tasks related to Service Desk support in acquisition integrations
Administer and support current Anti-virus implementations to ensure the security of client systems. Monitor desktops for patching and anti-virus compliancy
Maintain the Configuration Management Data Base (CMDB) within the Service Desk system ensuring accurate IT inventory documentation
Performs activities related to the operations and monitoring of the IT environment
Implement, configure, troubleshoot and maintain network printers
Implement, configure, troubleshoot and maintain phones
Obtain approval and purchase hardware and software as required or requested
Under direct supervision, performs standard tasks using established methods, principles, concepts and procedures related to Service Desk activities
Under some supervision, performs varied tasks and assignments involving judgment and some freedom to act
Resolves questions or problems, referring only complex issues to higher level. Some evaluation, originality and ingenuity required. Will participate in projects that are large scale deployments of client support level software or hardware
Able and willing to travel up to 25%. Travel includes but is not limited to driving a vehicle to other Wabtec facilities, or air travel, as needed
Other duties as assigned
Qualification
Required
Bachelors or Technical degree (2 or 4-years) in discipline appropriate to position or equivalent combination of education, certifications, and experience
Minimum of <2-years of experience is in Service Desk Support type role with hands-on hardware troubleshooting experience
Experience in conducting research into PC issues and products as required
Experience in operating tools, components, and peripheral accessories
Excellent technical knowledge of computer hardware
Working technical knowledge of current network protocols, operating systems, and standards
Excellent verbal and written communication/language skills required to include the ability to provide written and verbal instructions, and compile and present information clearly
Ability to effectively prioritize and execute tasks in a high-pressure environment
Analytical and reasoning ability for solving problems and good judgment for complex decision-making
Capable of planning and organizing work and processes; ability to self-direct multiple projects and meet deadlines
Ability to cooperate and have the interpersonal skills to work effectively as a team member
Quality orientation
Motivation to provide excellent internal and external customer service
Ability to present ideas in user-friendly language
Able and willing to travel up to 25%. Travel includes but is not limited to driving a vehicle to other Wabtec facilities, or air travel, as needed
Benefits
Health, welfare, and retirement
Annual bonus, if eligible
Company
Wabtec Corporation
Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services.
10001+ employees
H1B Sponsorship
Wabtec Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2023 (3)
2022 (2)
2021 (3)
2020 (7)
Funding
Current Stage
Late StageLeadership Team
Raj Gupta
President and CEO, Maintenance of Way
Cherie Reardon, SPHR
Vice President, Human Resources - Engineering/Technology & Chief Technology Officer
Recent News
2024-05-05
2024-05-05
Company data provided by crunchbase