VIVA USA Inc. · 4 hours ago
Desktop Support Specialist
Johnston, IA
Contract
Onsite
Entry Level
1+ years expVIVA USA Inc. is a company seeking a Desktop Support Specialist to provide basic operational support for a computing environment. The role involves managing desktop hardware, troubleshooting software issues, and supporting various operational processes to ensure smooth functionality for users.
ConsultingInformation TechnologyIT InfrastructureSoftware
Responsibilities
Provides basic day-to-day operational support for a computing environment (computer center, unit computing, a community of users, et c.), following established procedures, in order to contribute to the smooth running of that environment
Support activities require some technical background while being strongly administrative in nature
Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix
TYPICAL EXAMPLES: --management of onsite desktop hardware, software troubleshooting, printer hardware management, and smart hands support for the server / network teams
Proves support for conference rooms, asset lifecycle management, and computer deployments for unit customers
Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix
TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues
Documents recording and/or distributing information
Has some breadth, depth and/or frequency of interaction with external contacts
Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes
Responsible for effective e-mail communications and ability to create and maintain basic documents/records: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates – exterior ship orders --inventory, maintenance or other service records--handling standard facilities administration requests
Responsible for recognizing problems with the processes/operations supported
Is responsible for resolving those problems with pre-established and documented solutions
Is responsible for reporting to others those problems that fall outside the scope of established procedures
Maintains equipment, supplies, data supporting processes or operations
Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers
Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets
Qualification
Required
1 year minimum experience in desktop support or related field
Focus on break fix for hardware/software and ensuring customer satisfaction
Ability to work and collaborate in a team environment to solve problems and work on projects
Good communication skills and a desire to learn
Must be able to lift 25-30 lbs to move equipment around
Company
VIVA USA Inc.
VIVA USA Inc. (VIVA), certified Woman and Minority Owned, is a Technology and IT consulting company based in the greater Chicago area.
501-1000 employees
H1B Sponsorship
VIVA USA Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (9)
2023 (9)
2022 (3)
2021 (14)
2020 (13)
Funding
Current Stage
Late StageLeadership Team
Vinu Ilangovan
Chief Technology Officer
Company data provided by crunchbase