Chubb · 19 hours ago
AVP, Claim Business Consultant
Alpharetta, GA
Full-time
Onsite
Senior Level, Lead/Staff
$125K/yr - $170K/yr
10+ years expChubb is a world leader in insurance, providing commercial and personal property and casualty insurance globally. The AVP, Claim Business Consultant will manage a diverse portfolio of upper middle market accounts, enhance customer experience, and support staff development while collaborating with business partners to drive production goals.
Commercial InsuranceFinancial ServicesHealth InsuranceInsuranceMortgageRisk Management
Responsibilities
Positively influence the acquisition and retention of key Commercial Insurance accounts
Deliver customer-focused, tailored claim services to qualifying accounts
Serve as the single point of contact and arbitrator throughout the policy term life cycle
Develop a deep understanding of the customer’s operations and organizational culture
Onboard customers to Chubb Claims processes and systems
Negotiate and implement special handling instructions consistent with customer needs and Chubb capabilities
Facilitate claims reviews at appropriate levels based on customer profile and claim activity
Address customer inquiries and escalations in a timely and effective manner
Execute training and educational sessions based on customer interests and exposures
Prepare and deliver stewardship reports/meetings prior to the end of the policy term
Build strong relationships with underwriting, risk consulting, claims, and the producer community for key upper middle market commercial customers within North America
Align with the regional Commercial Insurance team to exceed business objectives and provide a superior customer claim experience
Identify claims handling issues and recommend solutions to alleviate barriers, improve efficiencies, and enhance the customer experience
Partner with Commercial Insurance and Risk Consulting to deliver external claims presentations supporting growth and business goals
Contribute to the development of marketing materials that distinguish Chubb in the marketplace
Understand the competition and effectively articulate the Chubb Claim value proposition
Assist in the training and development of the Commercial Insurance CBC team
Track service deliverables and ensure alignment with Commercial Insurance metrics
Qualification
Required
Agile time management and organizational skills
Superior account management and analytical abilities
Strategic leadership and strong business acumen
Customer service and experience-focused mindset
Self-motivated and able to work autonomously
Strong execution and follow-through on tasks
Ability to deliver on key performance indicators aligned with business objectives
Sense of urgency in troubleshooting and resolving issues
Knowledge of Commercial Insurance middle market products and customers
Proven track record in leading and influencing business outcomes; effective solution provider
Skilled in building internal cross-functional and external customer/agent relationships
Exceptional oral, written, and presentation skills to influence varied audiences
Knowledge of risk management ART mechanisms (captives, large deductibles, SIR, retros) and their impact on claim services
Bachelor's Degree
10+ years Insurance Industry Experience
Preferred
MBA or JD
Claim Management Experience
Casualty Lines Technical Experience
Benefits
Comprehensive benefits package
Discretionary annual incentive program
Company
Chubb
Chubb is a mortgage firm that offers risk management, property, health, personal, business, health, home, and life insurance.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$10.25BKey Investors
Berkshire Hathaway
2025-08-04Post Ipo Debt· $1.25B
2024-07-29Post Ipo Debt· $1.3B
2024-05-15Post Ipo Equity· $6.7B
Leadership Team
Annmarie Dugan Hagan
CFO Operations Technology & Transformation Chubb Group
John Keogh
President & Chief Operating Officer
Recent News
Media OutReach Newswire
2026-01-22
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2026-01-08
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