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GitLab · 17 hours ago

Renewals Manager- AMER

United States

Contract

Remote

Mid Level

$60K/yr - $91K/yr

GitLab is an open-core software company that develops an AI-powered DevSecOps Platform. As a Renewal Manager, you'll own the renewal lifecycle for a portfolio of customers, ensuring smooth contract processes and working with various teams to protect and grow recurring revenue.

Cloud SecurityDeveloper ToolsDevOpsOpen SourceSaaS

Comp. & Benefits

Responsibilities

Own the end-to-end renewal lifecycle for an assigned portfolio of customer contracts, from early engagement through signed agreement

Develop and execute account-level renewal strategies that protect recurring revenue and reduce customer churn

Prepare renewal proposals, pricing quotes, and contract documentation in line with customer needs and internal guidelines

Lead commercial and contractual negotiations with customer stakeholders, managing pricing discussions, terms, and timelines

Identify and qualify opportunities to expand footprint through upsell and cross-sell in partnership with Sales and Customer Success

Monitor customer health, usage, and satisfaction signals to surface at-risk renewals early and drive mitigation plans

Maintain accurate renewal pipeline, forecasts, and activity tracking in CRM and related systems to enable clear reporting and planning

Collaborate with Sales, Customer Success, Finance, Legal, and Product teams to remove obstacles, align on strategy, and ensure timely, smooth renewals

Qualification

Renewal lifecycle managementB2B subscription experienceCRM proficiencyData analysis skillsRisk identificationUpsellingCross-sellingNegotiation skillsCustomer relationship buildingCollaboration with teams

Required

Experience owning an end-to-end renewal motion for subscription or SaaS contracts, including forecasting, negotiation, and closing

Background in B2B subscription-based businesses with a track record of meeting or exceeding renewal and retention goals

Skill in managing a portfolio of renewal accounts at scale while prioritizing high-impact opportunities and risks

Proficiency working with CRM platforms such as Salesforce or HubSpot, along with strong Excel or Google Sheets skills for analysis and reporting

Ability to build productive relationships with customer stakeholders, navigate complex procurement processes, and lead commercial discussions

Experience partnering with Sales, Customer Success, Finance, and Legal to structure renewals, address adoption gaps, and manage contract terms

Strength in identifying renewal risks early, using customer health and usage data, and developing practical mitigation plans

Openness to learning GitLab's platform and processes, with transferable skills welcomed from renewals, account management, sales, or customer success roles

Benefits

Benefits to support your health, finances, and well-being

Flexible Paid Time Off

Team Member Resource Groups

Equity Compensation & Employee Stock Purchase Plan

Growth and Development Fund

Parental leave

Home office support

Company

GitLab

Glassdoor4.0

GitLab is a web-based Git repository manager that offers a variety of features for software development teams.

Founded in 2014

San Francisco, California, USA

1001-5000 employees

http://about.gitlab.com

Funding

Current Stage

Public Company

Total Funding

$413.5M

Key Investors

ICONIQ GrowthGoogle VenturesAugust Capital

2021-10-14IPO

2019-09-17Series E· $268M

2018-09-19Series D· $100M

Leadership Team

Bill Staples

Chief Executive Officer

Sytse Sijbrandij

Co-founder and Executive Chair

Recent News

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2026-01-23

Company data provided by crunchbase