DirectViz Solutions, LLC · 7 hours ago
Computer Systems Analyst - Secret Clearance
Panama City, FL
Full-time
Onsite
Entry Level
1+ years expDirectViz Solutions, LLC is a rapidly growing government contractor providing strategic IT services to government customers. They are seeking a highly skilled Computer Systems Analyst to provide superior customer service and maintain local and remote computer systems to support company goals.
ConsultingInformation TechnologyLegalSoftware
No H1B
Security Clearance Required
Responsibilities
Provide superior customer service to internal and external clients by maintaining local and remote computer systems and making sure all users are equipped with technology to support company goals
Act as a primary point of contact for incoming Helpdesk phone calls and emails
Open and update Support Requests based on phone calls and emails
Triage Support Requests to determine priorities based on severity of issue, effect on user/company, and other influencing factors
Configure and deploy workstations and laptops
Provide client locations with onsite support as necessary
Create and maintain accurate documentation to ensure correct procedures and licensing are followed
Create and remove new user and computer accounts within and outside of domain environments
Support various customer software and hardware as needed, including working with third-party service providers to expedite customer solutions
Regularly perform scheduled maintenance on desktops, laptops, and servers
Scan and maintain machines for security purposes
Provide technical assistance for common application and hardware issues
Research best practices for applications
Maintain confidential information as needed
Assist the Advanced Services teams with deployments, installations, rollouts, and maintenance
Escalate issues to Advanced Services and the Management team as appropriate
Provide basic Video Tele-Conference (VTC) support to systems on NIPR/SIPR networks, including Initiate and Terminate VTC's, and Provide basic troubleshooting of application and connectivity
Other duties and projects as assigned
Qualification
Required
Education: DoD8570 IAT Level II (eg: Sec+)
Clearance: Secret
1-3 years' experience in Technical Support or equivalent experience
Excellent team skills, must be thorough, must have excellent communications skills, written and verbal
Demonstrate initiative and be results oriented with flexibility and tenacity
Demonstrate the ability to continuously adjust priorities to reflect changing circumstances
Ability to work in a dynamic cross-organizational team environment
Strong dedication to provide quality customer service
Effective problem-solving skills and inherent decision-making ability
Strong analytical skills including the ability to quickly identify the cause of issues with the system or determine if other teams need to be included in resolving an issue
Ability to manage own projects including communications to customers as well as work as part of a larger team managed by a project manager
Be able to maintain awareness during scheduled working hours
Prolonged periods sitting or standing at desk and working on a computer (mouse and keyboard)
Able to lift up to 15 pounds
Excellent verbal and written communication; good command of the English language
Execute tasks independently and work as a team
Learns and memories routine tasks
Strong organizational, grammar, business correspondence, and self-management skills
Candidates must be able to perform the essential functions of the position satisfactorily
Benefits
Competitive compensation
Comprehensive medical plans
401k match
PTO accrual
Professional development reimbursement
Corporate-funded technology certifications
Employee recognition and appreciation programs
Company
DirectViz Solutions, LLC
DirectViz Solutions is an information technology company that offers business process engineering services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Vinnie Tran
President/CEO
Todd B.
Chief Technology Officer
Recent News
bloomberglaw.com
2025-06-22
Company data provided by crunchbase