Arkhya Tech. Inc. · 12 hours ago
Senior Service Delivery Manager
Bradenton, FL
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expArkhya Tech. Inc. is seeking a Senior Service Delivery Manager to ensure seamless delivery of services to clients. This highly customer-facing role involves managing client relationships, leading cross-functional teams, and driving continuous improvement while ensuring service level agreements and key performance indicators are met.
ConsultingInformation TechnologySoftware
Hiring Manager
Eshwar S
Responsibilities
Strong understanding of Operations, ITIL and Delivery management methodologies and best practices
Excellent communication, interpersonal, and presentation skills
Ability to build relationships and work effectively with diverse teams
Strong analytical and problem-solving skills
Ability to manage multiple projects and priorities
Experience with all management tools, Reporting, Operation and other technologies
Knowledge of organizational behavior and development
Commitment to collaboration, integrity, and excellence
Adaptability, resilience, and proactive problem-solving
Commitment to collaboration, integrity, and excellence
Strong understanding of IT infrastructure, service management tools (e.g., ServiceNow, Jira), and cloud platforms
Excellent communication, negotiation, and interpersonal skills
Proven leadership and team management capabilities
Analytical mindset with a focus on data-driven decision-making
Ability to thrive in dynamic, fast-paced environments
Managing daily operations & Leading team meetings and discussions with Service Reviews
Developing and implementing strategic plans & Overseeing projects from inception to completion
Maintaining communication with stakeholders
Act as the primary point of contact for clients, ensuring high levels of satisfaction and trust
Conduct regular service reviews and client meetings to assess performance and gather feedback
Resolve escalations swiftly and professionally, maintaining transparency and accountability
Oversee end-to-end service delivery processes, ensuring alignment with client expectations and business goals
Monitor SLAs, KPIs, and operational metrics to ensure consistent service excellence
Lead incident and problem management efforts, including root cause analysis and preventive actions
Manage and mentor service delivery teams, fostering a culture of ownership, collaboration, and continuous learning
Coordinate with internal departments (e.g., IT, support, operations and Delivery) to ensure smooth service transitions and implementations
Facilitate training and development programs to enhance team capabilities
Identify and implement service improvement initiatives to enhance efficiency and customer experience
Ensure compliance with ITIL, Operations and other service management frameworks
Maintain documentation of service processes, client interactions, and performance reports
Manage budgets related to service delivery, ensuring cost-effective operations
Contribute to strategic planning and roadmap development for service delivery enhancements
Projection, Project activity budget knowledge required
Qualification
Required
Experience: 10-12 years in service delivery or technical support roles, with at least 9-10 years in a customer-facing Delivery leadership position
Education: Bachelor's or Master's degree in Engineering, IT, or Business Administration
Certifications: ITIL Foundation or higher, PMP or Six Sigma etc as an Advantage
Company
Arkhya Tech. Inc.
Arkhya Technologies, Inc.
201-500 employees
H1B Sponsorship
Arkhya Tech. Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (1)
2020 (5)
Funding
Current Stage
Growth StageCompany data provided by crunchbase