Drucker + Falk, LLC · 2 hours ago
Desktop Support Technician (Newport News, Virginia)
Newport News, VA
Full-time
Onsite
Entry Level
3+ years expDrucker + Falk, LLC is seeking a Desktop Support Technician to manage the purchasing, installation, configuration, troubleshooting, and maintenance of Microsoft and Apple computers and peripherals. The role also involves supporting mobile tablet and smartphone technologies while ensuring effective communication with end users and collaboration with the IT department.
Real Estate
Responsibilities
Purchase, set up, maintain, and troubleshoot Microsoft Windows / Apple computers
Set up, maintain, and troubleshoot Windows / Android / iOS tablets
Install and configure desktop software
Set up and configure printers, scanners, and other peripherals
Maintain and troubleshoot audio visual equipment
Document all issues and resolution steps using the help desk ticketing system
Maintain inventory of all hardware and software resources
Maintain excellent communication with all end users and other members of the IT department
Work with outside vendors as needed
Ensure the consistent use of standard Enterprise images and software packages in all facility desktops laptops
Regularly answer helpdesk phone calls
Participation in project activities involving computers, iPads/tablets, phones, printers, or any other computing device
Support and maintain network and firewalls
Execute other assigned tasks as delegated by Leadership
Qualification
Required
Ability to multi-task and meet deadlines
Ability to work independently or with a group
Must have problem solving ability
Attention to details and the ability to prioritize
Must have extensive working knowledge of PC's
Excellent written skills
Candidate should be able to work with limited supervision required
Ability to communicate effectively and curiously with clients over the phone
Completes tasks on time or notifies appropriate person with an alternate plan
Associate's degree or equivalent from two-year College or technical school -or- Three to four years related experience and/or training; equivalent combination of education and experience
Knowledge of Microsoft Office software
Ability to lift at least 40 pounds
Preferred
A+, Microsoft Certifications, ITIL, Apple Certifications, Network+
Benefits
Health
Dental
Life
401K
Employees Assistance Program
Long Term Disability
Vacation
Sick Leave
Company
Drucker + Falk, LLC
Headquartered in Newport News, Virginia, we employ over 1,000 team members and service our business commitments from four regional offices throughout Virginia, Maryland, North Carolina and Georgia.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
J. Guy Buck
CFO
Jim Ledbetter
President and COO
Recent News
2025-09-16
Company data provided by crunchbase