Deloitte · 19 hours ago
One Team Manager - San Jose
Dallas, TX
Full-time
Onsite
Mid Level
4+ years expDeloitte is one of the leading professional services organizations in the United States, specializing in audit, tax, consulting, and financial advisory services. The One Team Manager is responsible for overseeing and managing all aspects of office operations under the One Team model, ensuring efficient service delivery and exceptional client experiences.
AccountingConsultingFinancial ServicesLegalProfessional ServicesRisk Management
No H1B
U.S. Citizen Only
Responsibilities
Proactively meet with One Team Office Experience (OE) staff to build a cohesive team by educating, sharing information, and providing updates. Ensure consistent implementation and compliance of regional and national initiatives
Meets regularly with individual One Team members to understand issues, assess workload and service challenges, and provide continuous, ongoing performance feedback. Defines clear business objectives and can guide the work of others using strong problem-solving skills to address complex service challenges
Coordinates assignments considering an individual's career goals and the needs of the business
Collaborates with other service lines and other Managers/Supervisors within One Team and across multiple offices in support of service delivery
Monitors various reporting tools to ensure compliance with policies and procedures (daily time reporting, overtime, etc.) and updates multiple management tools and applications regularly
Manages all aspects of One Team operations to ensure the highest levels of efficiency and customer satisfaction
Responsible for managing the delivery of all One Team services, including hospitality, facilities, and office services for offices of responsibility
Maintains a thorough knowledge of all One Team support activities and best practices to consistently meet customer needs and expectations while complying with organization standards, policies, and practices
Responsible for all workflow management activities for One Team, working collaboratively with all service lines within One Team, including National One Team groups, to ensure seamless and efficient service delivery
Manages client and vendor relationships, including several outsourced service providers, to ensure the highest levels of consistent and quality service delivery
Partners with leadership to develop and execute service strategies, programs, and processes for delivering a superior customer experience; ensures consistent implementation and compliance of regional and national One Team initiatives
Delivers exceptional client experiences in all One Team Services while building and maintaining effective client relationships
Drives accountability for and creates a culture of understanding the needs of our clients; actively seeks to understand client feedback to improve the client experience continuously
Builds strong client relationships with local office leadership by understanding business needs, managing flawless service delivery, resolving issues, and bringing solutions for all One Team needs; leverages relationships as is necessary to seek conflict resolution as it relates to people or services provided
Serves as an ambassador for One Team services, educating clients and team members on service offerings and capabilities
Actively addresses service challenges by leveraging an understanding of client business needs and strong problem-solving skills; proactively communicates issues, challenges, and solutions upwards to ensure successful service delivery and relationship management
Manages budget effectively through regular analysis and interpretation of key metrics, including headcount forecast and reporting by period and overtime
Understands and prioritizes multiple competing financial interests to balance fiscal responsibility with the need to maintain the desired overall client experience and mitigate risks to our operations
Manages all operations of One Team to key financial metrics; provides regular reporting and analysis each period as well as ad hoc reporting as requested by leadership
Assists in the budget planning process as it relates to the One Team budgets and expense forecasting of items atypical such as capital purchases and increased maintenance spend
Responsible for proactively managing/leveraging resources to balance overtime requests with services
Analyzes monthly financial results and provides guidance/consultation to key clients and stakeholders
Evaluates compensation adjustments; reviews recommendations provided by Talent and makes appropriate adjustments for leadership review
Acts as project manager responsible for overall planning, direction, coordination, implementation, execution, control, and completion of specific projects
Leads the planning and implementation of projects, including timelines, risk mitigation, resource allocation
Assembles and coordinates project staff
Manages project budget
Reports on progress to all stakeholders: project progress, problems, and Provides direction and support to the project team
Drives performance management process including touchpoints, quarterly evaluations, and year-end review process; works collaboratively with leadership and Talent on performance management issues
Qualification
Required
1 year DBQ Review experience
Bachelors degree OR Associates degree plus 2 years of experience Or high school diploma plus 4 years of experience
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Preferred
MDEO (medical disability examination office) vendor experience
Experience conducting reviews of medical exam documentation in accordance with established medical and legal requirements
Understanding of Medical Terminology
Medical Benefit experience
Medical License (LVN, RN, etc.)
Company
Deloitte
Deloitte is a business consulting company that offers audit, consulting, financial advisory, and tax services.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Anne Muraya
Chief Executive Officer - East Africa
Joe Ucuzoglu
Global Chief Executive Officer
Recent News
2026-01-24
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-23
2026-01-22
Company data provided by crunchbase