SCHUNK USA · 23 hours ago
Applications Engineer, Stationary Workholding
Morrisville, NC
Full-time
Onsite
Entry, Mid LevelSCHUNK USA is a leader in automation and precision engineering, dedicated to innovation and quality in their products. The Applications Engineer will manage customer quote life cycles for specialty components, ensuring customer satisfaction through effective communication and coordination with design and production teams.
ComputerInformation TechnologyManufacturingSoftware
Hiring Manager
Jana Von Gordon
Responsibilities
Manage customer quote life cycle for specialty components including but not limited to:
Prepare and deliver quotes and sales orders to customer
Review customer specifications and/ or review customer parts
Interpret drawings and other customer documents
Coordinate development of design specifications and drawings with customer and SCHUNK Design Engineering team
Follow-up on prototype product design and application issues with customer, making required changes to final design to meet customer requirements and quality standards
Track and follow up on quotes and sales orders with customers and potential customers
Develop design and production schedules that meets customer and SCHUNK business requirements, coordinating design, production and delivery with appropriate SCHUNK teams and facilities
Track sales order progress to ensure product delivery and customer satisfaction, making adjustments to production and/or delivery schedule when required to meet customer and SCHUNK business requirements
Provide technical service and training to customers, sales teams, and partners through webinars or video
Provide customer support by phone and on the customer site
May enter customer quotes and sales orders into SAP, tracking the order process and follow up through delivery of the product
Identify and solve customer and product delivery problems
Perform duties of the Technical Specialist and Customer Service Representative (CSR) when necessary to meet business and customer needs
Work across product teams, Toolholding, Workholding and Automation Components, the production shop, and the sales and marketing staff – on special projects, trade shows, and internal events
5% travel may be required
Qualification
Required
Bachelor's degree in Engineering OR technology discipline or an equivalent combination of training, education and experience with CNC machines, steel cutting, fixtures, or toolholding
Ability to prioritize multiple tasks and projects coordinating priorities with team members
Strong PC application skills, including experience with CAD/CAM software and STEP files
Willingness to learn in-house sales/order applications and/or systems
Ability to communicate technical information effectively over the phone and face-to-face with customers and employees
Ability to read and understand technical documents such as technical drawings, operating and maintenance instructions, technical specifications, and procedure manuals and carry out instructions furnished in oral, written or diagram form
Critical thinking skills - recognize and analyze problems, develop and implement solutions
Ability to work effectively in a fast-paced and small team environment with Management, Technical Specialist, other Applications Engineers, CSR and inside and outside sales staff
Benefits
Medical: Comprehensive plan; employer pays 100% for employees and ~85% for family.
Dental & Vision: Optional group plans.
Life & Disability: Company - provided long-term, and life insurance.
401(k): 50% match up to 6%
PTO: Paid Time Off
Vacation Time Off
Company
SCHUNK USA
Schunk USA a leader of clamping technology and gripping systems.
Founded in 1945
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase