Sound Commerce · 2 days ago
Program Manager, Operations & Partnerships
United States
Full-time
Remote
Mid Level
3+ years expSound Commerce is seeking a Program Manager, Operations & Partnerships to execute and scale core operational programs across the business. This role is critical for maintaining daily operations while building standardized practices for sustainable growth.
Financial Services
Responsibilities
Own day-to-day execution of assigned operational programs
Identify inefficiencies and improve workflows without slowing execution
Balance immediate operational needs with long-term scalability
Act as the operational owner for both internal and partner-driven initiatives
Understand, document, and manage merchant application flows across multiple processors and partner ISOs
Own workflows from intake through submission, follow-ups, and approvals
Build standardized processes that allow the application funnel to scale cleanly
Own operational execution for assigned partner programs and related revenue streams
Maintain accountability, performance tracking, and visibility
Ensure partner-related workflows operate smoothly without leadership intervention
Own the company wiki (Notion) as the single source of truth for SOPs, Playbooks, and Internal workflows
Turn tribal knowledge into clear, usable documentation
Ensure documentation matches actual execution and automation
Build onboarding documentation and SOPs for analysts and operational hires
Establish teamwide SLAs and KPIs
Manage execution quality, throughput, and accountability
Ensure offshore teams have clear instructions and success criteria
Qualification
Required
3 to 5 years in operations, program management, or execution-focused roles
Proven ability to own complex workflows end-to-end
Strong execution skills paired with process and documentation discipline
Experience working with offshore teams or external partners
Comfortable operating in fast-moving, ambiguous environments
Preferred
Payments, fintech, or agency experience is a plus but not required
Company
Sound Commerce
A full-suite global payments consultancy.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase