DC Water · 1 day ago
Billing Agent II - (26-CC-600009-071)
1385 Canal St, SE, Washington, DC, 20003, US
Full-time
Hybrid
Mid, Senior Level
$43.45/hr - $56/hr
5+ years expDC Water provides essential water, wastewater, and stormwater services to over 700,000 residents in the District of Columbia. The Billing Agent II is responsible for ensuring accurate and timely billing of customer accounts, monitoring billings, and resolving accounts suspended for billing. This role involves performing various billing functions, analyzing customer accounts, and investigating water loss and revenue issues.
Environmental ConsultingRecyclingWater
Responsibilities
Analyzes accounts that fail exception processing to determine if bills can be released from suspended status using all data sources including advanced metering infrastructure (AMI), historical data and field information
Communicates with external customers on all matters related to customer service, rates, revenue, debt and billing. Analyzes daily queries and reports to ascertain reasonableness of billed revenue in each billing cycle to clear exceptions
Accurately works billing/transaction batches and posts to the CIS system and posts billings to the account
Performs detailed review and analysis of government, key account, group billed accounts and commercial accounts to include accounts with multiple meters, (ie. deductions, fire line and irrigation
Reviews and applies appropriate action to resolve exceptions related to in meter readings and field orders discrepancies
Prepares written correspondence to customers. Initiates correspondence with customers specifically addressing items of concern and issues
Provides rate validation analysis, including high/low high and high/low low validation
Analyzes accounts for zero consumption, conformance of metering equipment, unbilled revenue, consecutive estimates, inactive accounts, residency vacancies, meter location, and abnormal reading and consumption patterns to determine if field work orders need to be issued or if other changes need to be made to ensure proper billing
Provides financial data analysis on various reports, identifies anomalies, and performs audits based on usage patterns
Participate in court proceedings (and/or administrative hearings) along with legal representative, providing required documentation to support water and sewer charges
Performs billing and maintenance of customer accounts, including processing service orders, adjustments, and transactions due to customer inquiries via telephone and email
Identifies root causes to exceptions and communicates improvements to supervisor
Maintain regular and reliable attendance
Performs other related duties and projects as assigned at the discretion of the immediate supervisor
Qualification
Required
Minimum 5 years of experience in back-office processing of revenue cycle transactions coupled with experience in complex billing resolution on commercial, residential, and non-residential accounts, trend and forecasting analysis, and customer service
Knowledge of complex rate structures, complex billing and determination of meter configuration
Substantive knowledge of financial data analysis, revenue projections and billing trends analysis
Associate's degree in Accounting, Business Administration, or a related field from an accredited college or university
Billing Operations
Key Account Management
Data Analysis & Management
Trend Analysis & Forecasting
Analytical Skills
Written & Verbal Communication
MS Office (Word, Excel, PowerPoint)
English
General office conditions with a Telework Option
The person in this position may be required to work inclement weather conditions
The person in this position is required to have a flexible work schedule and be available to work overtime, weekends, and holidays
Regular and reliable attendance is an essential function of the job
Preferred
Prior experience with billing modules of MIS software tools like Oracle, SAP, etc
A Bachelor's degree in Finance, Accounting, Business Administration, or a related field from an accredited college or university
Oracle Utilities Customer Care and Billing 2 Certified Implementation Specialist preferred
Billing Modules in CIS software (Oracle, SAP, etc.)
Customer Service
Conflict Resolution
Legal Acumen
Company
DC Water
DC Water provides drinking water and wastewater services to residents of Columbia.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
David L. Gadis
Principal CEO
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