The Intersect Group · 16 hours ago
Site Support Specialist
New York, NY
Full-time
Onsite
Mid Level
$53K/yr - $75K/yr
4+ years expThe Intersect Group is seeking a Site Support Specialist to provide exceptional IT support services. This role involves delivering white glove service, troubleshooting hardware and software issues, and ensuring effective communication with users while managing IT service requests.
ConsultingHuman ResourcesInformation TechnologyLegal
Hiring Manager
Connor Rourk
Responsibilities
Participate in occasional after hours support or firm-wide projects requiring travel or support
Provide White Glove Service (deskside and remotely) and practice contact ownership from acknowledgement to closure. Document problem description and resolutions using ITSM system. Participate in ticket creation, escalation, and follow-up
Telephone Administration, Setup, and support
Mobile Device Setup and Support
Troubleshoot network connectivity from desktop and laptop computers
Hardware Installation, Repair, and Support, including printers, conference room and A/V equipment, wireless access points and server room equipment
Imaging, Deployment, and Support of desktop, laptops, and peripherals including user profiling provisioning
Conduct Windows OS and Application Software Installation, repair, and support
Provide 1st and 2nd level tier support for attorney's staff
Qualification
Required
Self-Starter, Problem Solvers, comfortable being the sole IT person in this office
Strong Customer Service and communication skills (Face-to-face, phone, and email)
Working Knowledge of Dell and Lenovo Laptops and desktops, Microsoft windows OS, Microsoft Office Suite, Document Management System, Mobile Devices and enterprise network
4+ years of experience in a technical support role
Bachelor's Degree in IT, Computer Science, or Related Field OR equivalent work experience
Preferred
Microsoft Office and Azure Certifications
Mobile Device Management strongly preferred
Past Experience with SCCM
Help Desk Institute, ITIL Foundation, or CompTIA A+ Certification
Previous experience providing support in a law office, to Lawyers, etc
Company
The Intersect Group
The Intersect Group is a staffing and recruiting company that provides staffing and consulting services.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2017-03-31Private Equity
Leadership Team
Joe Myers
Chief Executive Officer
Michael Snyder
Chief Operating Officer and Chief Financial Officer
Recent News
2022-07-06
Company data provided by crunchbase