Cockroach Labs · 6 hours ago
Sr. Customer Success Manager- Toronto, NYC, Austin
United States
Full-time
Remote
Senior Level
$145K/yr - $160K/yr
6+ years expCockroach Labs is a category-defining tech company that helps organizations build and scale apps with CockroachDB. They are seeking a Sr. Customer Success Manager to own relationships with enterprise customers, ensuring they achieve value from the product while managing risks and identifying expansion opportunities.
Cloud ComputingDatabaseEnterprise SoftwareSoftware
Responsibilities
Own 8–12 strategic accounts end to end, including onboarding, adoption, health, risk management, renewals, and expansion
Define and execute Customer Success Plans aligned to customer business objectives, usage, ROI, and time-to-value
Lead Executive Business Reviews, presenting outcomes, risks, and recommendations to senior and C-level stakeholders
Manage enablement and technical rollout initiatives, coordinating with Engineering, Product, Support, and Professional Services to remove blockers
Serve as the primary point of coordination across the account team (Account Executive, Sales Engineer, Support, and Services) to ensure seamless customer coverage
Develop a deep understanding of customer business needs and translate them into technical and operational requirements for Cockroach Labs
Proactively identify, qualify, and partner with Sales on expansion opportunities to grow ARR
Monitor customer health and product consumption, recommending upgrades or enhancements to increase value and adoption
Track, forecast, and report on key success metrics, including renewal risk, NRR, churn, CSAT/NPS, and time-to-value
Design and continuously improve scalable Customer Success processes, playbooks, health models, and reporting
Qualification
Required
6 - 8 years of experience as a Customer Success Manager, Project Manager or Technical Account Manager with a proven success record
3+ years of experience managing high-value, strategic accounts
Experience working with sales teams
Knowledge of databases, distributed systems, and modern enterprise software architecture
Successful track record of driving product adoption and expansion through understanding the customer's current (and future) database requirements
Benefits
Stock Options
Medical Insurance
Vision Insurance
Dental Insurance
Life and Disability Insurance
Professional Development Funds
Flexible Time Off
Paid Holidays
Paid Sick Days
Paid Parental Leave
Retirement Benefits
Mental Wellbeing Benefits
And more!
Company
Cockroach Labs
Cockroach Labs is a software company that develops a cloud-native SQL database for modern cloud applications.
501-1000 employees
H1B Sponsorship
Cockroach Labs has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (10)
2023 (5)
2022 (4)
2021 (11)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$633.1MKey Investors
GreenoaksAltimeter CapitalRedpoint
2021-12-16Series F· $278M
2021-01-12Series E· $160M
2020-05-05Series D· $86.6M
Leadership Team
Spencer Kimball
CEO
Peter Mattis
CTO and VP of Engineering
Recent News
2025-12-09
Index Ventures
2025-12-08
Company data provided by crunchbase