Kelly · 14 hours ago
Desktop Support Specialist
Johnston, IA
Contract
Onsite
Entry Level
$26/hr - $26/hr
1+ years expKelly is seeking a Computer Support Associate I – Infrastructure Engineer to provide basic day-to-day operational support for a computing environment. The role involves hardware/software troubleshooting, managing desktop hardware, and ensuring customer satisfaction while working in a team environment.
OutsourcingProfessional Services
No H1B
Hiring Manager
Soma Patanaik
Responsibilities
Provides basic day-to-day operational support for a computing environment (computer center, unit computing, a community of users, et c.), following established procedures, in order to contribute to the smooth running of that environment
Support activities require some technical background while being strongly administrative in nature
Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix
Management of onsite desktop hardware, software troubleshooting, printer hardware management, and smart hands support for the server / network teams
Proves support for conference rooms, asset lifecycle management, and computer deployments for unit customers
Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix
Imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues
Documents recording and/or distributing information
Has some breadth, depth and/or frequency of interaction with external contacts
Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes
Responsible for effective e-mail communications and ability to create and maintain basic documents/records: contact lists, process logs, problem incidence reports, customer information updates, exterior ship orders, inventory, maintenance or other service records, handling standard facilities administration requests
Responsible for recognizing problems with the processes/operations supported
Is responsible for resolving those problems with pre-established and documented solutions
Is responsible for reporting to others those problems that fall outside the scope of established procedures
Maintains equipment, supplies, data supporting processes or operations
Typical examples include scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers
Applies some technical knowledge in the support of processes or operations: understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets
Qualification
Required
Must be able to lift 25-30 lbs to move equipment around
Focus on break fix for hardware/software and ensuring customer satisfaction
Working and collaborating in a team environment to solve problems and work on projects
Good communication and ability/desire to learn
1 year min of relevant experience
Provides basic day-to-day operational support for a computing environment
Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix
Responsible for effective e-mail communications and ability to create and maintain basic documents/records
Responsible for recognizing problems with the processes/operations supported
Maintains equipment, supplies, data supporting processes or operations
Applies some technical knowledge in the support of processes or operations
Preferred
Education Preferred: no but relevant experience is
Manager is open to recent grads
Company
Kelly
We’ve been helping organizations find the people they need longer than any other company in the world.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Chris Layden
Chief Executive Officer
N
Nicholas Zuhlke
Vice President, Controller, and Chief Accounting Officer
Recent News
Kelly Services, Inc.
2025-11-08
2025-11-08
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