AT&T · 23 hours ago
Lead Advanced Network Technical Support
New York, New York
Full-time
Onsite
Senior Level, Lead/Staff
$131K/yr - $210K/yr
5+ years expAT&T is a leading telecommunications company that shapes the future of communications and technology. The Lead Advanced Network Technical Support role involves providing technical troubleshooting and leadership to recover from complex power-related problems while managing vendor relationships and ensuring the reliability of the network.
CollaborationCommunications InfrastructureMobileService IndustryTelecommunicationsWireless
No H1B
Responsibilities
Provides the technical troubleshooting and leadership skills required to recover from the most complex power related problems in real time, directing the activities of technical resources from Tier-2, Labs, and vendors to avoid outages or restore service
Responsible for the investigation and management of all follow-up activities needed to determine root cause, attempt problem recreation in the lab, identify workarounds, delivery and certification of vendor fixes or design changes, and plan for implementation within the network
Develop scripts to proactively identify known defect signatures and define the least intrusive recovery processes
Develop scripts to extract and analyze forensic data from network elements to identify patterns of unexpected behavior
Responsible for the reliability and quality of service of the end-to-end network, tracking and analyzing outage patterns leading to identification of chronic issues
Responsible for all equipment and software vendor management relationships, ensuring objectives are being met
Provides feedback during the negotiation of maintenance contracts
Responsible for the final phase of planning and preparation for the insertion of new power technology and the development of certification testing scripts and detailed methods of procedure for introduction of the new technology and handoff to Tier-2 Network Operations and Project Management organizations for field implementation
Develop troubleshooting guides and deliver knowledge transfer on new designs and technology
Gather and analyze relevant network element field data to validate the expected improvements and features of the field changes
Manage the risk of new technology introduction
Qualification
Required
5+ years' related experience
Certification is required in some areas
Valid Driver's License
5+ years of extensive experience providing power maintenance, power installation and/or power technical support for AC/DC power systems
Travel up to 75% of the time for field support
5+ years extensive in-depth knowledge and hands-on experience with DC Power Plants and related distribution and monitoring peripherals, Stand-by AC generator systems including switchgear and distribution equipment. Equipment manufacturers to include but not limited to; Lorain/Marconi/Emerson/Vertiv, PECO II, Lucent/Lineage, Eltek/Valere, Alpha/Enersys, Russelectric, ASCO, Detroit Diesel, Mitsubishi, John Deere, Kholer/Rhelco, Alturdyne and Stamford
5+ years' experience in reading electrical drawings, troubleshooting and repairs of DC and AC power systems, including root cause analysis on network affecting power incidents
Excellent communication, managerial and leadership skills; demonstrated performance under stressful situations
Ability to work autonomously as well as in small teams. Strong interpersonal skills, adept at interacting with national teams
Preferred
Must be willing to work nights, weekends, and on-call
In depth knowledge of TP76300, TP76400, TP76900 and Ask Yourself practices
Competent in working with Microsoft Office tools, and familiarity with Geo-Link, WMS, ATLAS, AMPS, AOTS, PAT, OREMIS, My Solutions and EJF systems
Business Orientation
Collaboration and Teamwork
Communicates Powerfully and Prolifically
Core Business Tools
Data Analysis Tools
Developing Strategic Perspective
Displays High Integrity and Honesty
Drives for Results
Incident and Event Management
Innovates
IP Routing and Protocols
Mobile Operations Systems and Platforms
Network Architecture
Network Performance Management
Operating Systems & Environments
Power Supply Design
Process Management
Project Management
Quality Assurance and Testing
Reliability Engineering
Risk Management
Signaling Technologies
Software Release Management
Solves Problems and Analyzes Issues
Takes Initiative
Technical Troubleshooting
Technical Writing/Documentation
Telecom Regulatory Environment
Telecommunications
Testing
Virtual Private Networks (VPNs)
Virtualization Tools & Technologies
Benefits
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
Company
AT&T
AT&T is a telecommunications company that provides wireless communications, internet and digital television services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.04BKey Investors
National Telecommunications and Information Administration
2025-09-19Post Ipo Debt· $5B
2024-02-12Grant· $42.3M
2023-01-19Grant· $2.2M
Leadership Team
Jeremy Legg
Chief Technology Officer
Pascal Desroches
Senior Executive Vice President and Chief Financial Officer
Recent News
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