Imagine Staffing Technology, An Imagine Company · 5 hours ago
Customer Fulfillment Representative
Buffalo, NY
Full-time
Onsite
New Grad, Entry Level
$25/hr - $28/hrImagine Staffing Technology is seeking a Customer Fulfillment Representative to join their client’s customer service team. The role involves serving as the first line of support for customers, ensuring accurate order fulfillment and maintaining strong relationships with customer accounts.
Human ResourcesInformation Technology
Hiring Manager
Karissa Lubberts
Responsibilities
Serve at the first line of support for customers, providing prompt, professional service and ensuring accurate fulfillment of all requests
Enter, confirm, and track sales orders, quotes, sample requests, and credits in alignment with company service standards
Monitor inventory levels and coordinate material allocation
Utilize CRM and ERP systems to provide customers with accurate information and updates while maintaining internal data integrity
Assist with preparing and updating reports, forecasts, and commission documentation
Develop and maintain strong, trust-based relationships with customer accounts through open and proactive communication
Adhere to company procedures, guidelines, and policies to uphold service excellend across all customer touchpoints
Collaborate with cross-functional teams to drive on-time delivery and resolve issues efficiently
Qualification
Required
Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
Experience with ERP and/or CRM systems
Strong communication skills – both verbal and written – with the ability to engage professionally at all levels of the organization
Exceptional attention to detail and organizational skills
Demonstrated ability to work collaboratively in a team-oriented environment
High responsiveness and a customer-first mindset
Company
Imagine Staffing Technology, An Imagine Company
As one of the nation’s largest third-party recruitment firms, Imagine Staffing Technology is dedicated to delivering exceptional staffing solutions to answer the talent demands of our clients.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Gia Manley
Chief Executive Officer
Company data provided by crunchbase