Russell Tobin · 9 hours ago
Senior Systems Analyst – Application Support & Operations
Montvale, NJ
Full-time
Onsite
Senior Level
$60/hr - $72/hr
6+ years expRussell Tobin is partnering with a leading professional services organization to identify a Senior Systems Analyst - Application Support & Operations. This role plays a critical part in ensuring the stability, performance, and reliability of enterprise applications within a Microsoft Azure environment.
ConsultingHuman ResourcesLegalStaffing Agency
Responsibilities
Lead day-to-day operations of the Application Support and Operations function, ensuring timely and accurate ticket triage, troubleshooting, and resolution
Collaborate closely with onshore and offshore support analysts to provide consistent global support
Act as the escalation point for complex production incidents, performing hands-on troubleshooting and root cause analysis
Partner with Microsoft, third-party vendors, and internal engineering teams on Azure performance, environment stability, and release management
Review and analyze application logs, daily performance reports, and service metrics to ensure application uptime and SLA adherence
Maintain strong communication and coordination across business, technical, and vendor teams
Implement and follow best practices for incident, problem, and change management in alignment with ITIL standards
Drive continuous improvement initiatives, including process automation, proactive monitoring, documentation, and knowledge sharing
Prepare and deliver KPI reporting, trend analysis, and operational insights to leadership
Qualification
Required
6+ years of experience in Application Support, Production Operations, or Technical Service Management
3+ years of experience in a senior, lead, or leadership capacity supporting enterprise applications
Strong understanding of Microsoft Azure architecture, monitoring, and operational tools
Hands-on technical experience with .NET / C#, SQL Server, and IIS/WCF/Windows-based application environments
Proven ability to review logs, write SQL queries, and interpret system performance data
Experience managing offshore support teams and coordinating across global operations
Excellent written and verbal communication skills with the ability to interface effectively with engineers, vendors, and business stakeholders
Working knowledge of ServiceNow, Application Insights, and ITIL-based processes
Preferred
Bachelor's degree in Computer Science, Information Systems, or a related discipline
Benefits
Comprehensive healthcare coverage (medical, dental, and vision plans)
Supplemental coverage (accident insurance, critical illness insurance and hospital indemnity)
401(k)-retirement savings
Life & disability insurance
An employee assistance program
Legal support
Auto, home insurance
Pet insurance
Employee discounts with preferred vendors
Company
Russell Tobin
Russell Tobin is a staffing and recruiting company that provides recruitment and staffing advisory services.
201-500 employees
H1B Sponsorship
Russell Tobin has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Growth StageLeadership Team
John Woronowich, JD
Vice President - Search, Staffing & Embedded Partnerships
Ashley Steger
Director of Talent Acquisition and People Operations- Embedded Partnerships
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