Tricon Residential · 16 hours ago
Operations Manager - Resident Support
Nashville, TN
Full-time
Onsite
Senior Level
5+ years expTricon Residential is an owner, operator, and developer of single-family rental homes in the U.S. The Operations Manager – Resident Support will be responsible for managing all resident support within their portfolio, ensuring compliance, resident satisfaction, and financial performance while leading a team of Resident Support Managers.
Property ManagementReal EstateRentalVenture Capital
Responsibilities
Ensure all residents are treated with dignity and respect in every interaction
Cultivate a culture that is fun, collaborative, and nurturing, where team members feel valued and empowered
Offer guidance and support to their team to accomplish Tricon's monthly Customer Satisfaction (CSAT) goals and mid-year reviews
Lead and mentor team members to cultivate their potential as future Tricon leaders, while also enhancing their capacity to deliver exceptional resident support
Create a clearly defined roadmap for team members to assist them in meeting company expectations and to achieve their personal goals
Understand and achieve their portfolio’s target metrics, goals, and overall portfolio performance in order to effectively guide the team to achieve desired results
Hold weekly team meeting to review Resident issues and support team to strategize solutions to resolve any potential escalations
Ensure that all team members are properly trained and that they have the appropriate tools to succeed
Display exceptional knowledge of Tricon’s policies, processes, and initiatives
Alert all appropriate management/parties immediately of any potential habitability/legal/escalated resident concerns/HR issues
Communicate promptly and effectively any company updates, financial results, and new objectives with team members
Enforce/Manage team compliance with schedules, policies, processes, and procedures to ensure optimal performance and a consistent customer experience
Oversee management of the Acquisition and Disposition Processes
Ensure team provides seamless resident move in experience by serving as sole point of contact and resident liaison for approved applicants through 15 days post move in
Ensure team educates residents on the appropriate support channels and assure them that your team is available to assist if they encounter any service issues
Review all appropriate daily/weekly/monthly reporting for accuracy
Work collaboratively with other departments and centralized teams to ensure all team timelines, expectations, standards and goals are met, and to provide support and assist with communication when needed to ensure the team functions cohesively to achieve results and prevent gaps in resident experience
Sign all new move in leases in a timely manner
Audit SODA/scope documents for accurate resident chargebacks, and ensure that all deposit statements are submitted in a timely manner to remain in compliance with state laws
Support all team members to resolve resident escalations as they arise
Provide excellent customer service to both internal and external customers, going above and beyond the requirements of role to exceed company standards
Collaborate cross-functionally with other departments to resolve issues, provide insight and creative solutions, and give feedback on current processes/tools when needed
Hold self and team accountable to all budgets, goals, metrics and company initiatives as well as demonstrate Tricon Guiding Principles in all interactions
Qualification
Required
Ability to analyze multiple data sets and make sound business recommendations accordingly
Collaborative, team player
Ability to think critically and solve problems
Excellent time management skills
Adaptable to change and forward thinking
Excellent communication skills both written and verbal
Ability to work well using mobile office electronic tools and systems
Basic accounting and math skills, excellent analytical skills
Excellent Customer Service Skills required
At least 5 years of property management experience
Demonstrated attention to detail
Basic financial acumen
Preferred
Knowledge of Yardi preferred
BA/BS preferred or equivalent experience
Desire for continuous development
Company
Tricon Residential
Tricon Residential is a rental housing company focused on serving the middle market demographic across North America.
1001-5000 employees
H1B Sponsorship
Tricon Residential has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
Funding
Current Stage
Public CompanyTotal Funding
$672.22MKey Investors
Blackstone Real Estate Income TrustRBC Capital MarketsGMP Securities
2024-01-19Acquired
2021-10-06Post Ipo Equity· $56.96M
2017-02-27Post Ipo Equity· $152.56M
Leadership Team
Wissam Francis
EVP & Chief Financial Officer
Sherrie Suski
Chief People Officer
Recent News
HousingWire.com
2026-01-08
UPSTATE BUSINESS JOURNAL
2025-08-08
Company data provided by crunchbase