Baystate Health · 8 hours ago
Client Services Specialist - BFMC - Per Diem
Greenfield, Massachusetts
Full-time
Onsite
New Grad, Entry Level
$17.63/hr - $23.65/hr
0+ years expBaystate Health is a healthcare organization, and they are seeking a Client Services Specialist to provide support in a fast-paced environment. The role involves triaging requests from patients, families, and staff, as well as managing communication and emergency procedures.
DeliveryFitnessHealth CareHospitalMedical DeviceStaffing Agency
Responsibilities
Answer & triage incoming & operator assisted calls
Relay messages sent to or received from customers in a timely fashion
Paging subscribers for internal and external clients with supervision
Activates emergency code teams, disaster response team as well as stat pages with supervision
PCIS and SMS patient look-up for patient info
Flexibility: Accepts, manages, and thrives in a changing environment
Alert Engineering to OR alarms
Gives and accepts feedback, gathers, relays and responds to information with clarity
Demonstrates sensitivity and negotiation skills
BFMC ONLY- Trained to book Interpreters based on requests
BFMC-Trained to monitor Safelinc and Premises systems on 1st & 2nd shift and report issues to appropriate pre determined departments
Qualification
Required
GED or HiSET
Ability to type 35 wpm
Ability to handle sensitive situations with grace, tact, warmth and professionalism
Must be able to handle multiple tasks
Excellent verbal and organizational skills
Ability to work in a fast paced environment
Treat clients with respect, working together to meet the needs of the business
Schedule must be flexible to respond to emergency coverage
Able to work in a close team environment
Supports organizational change, and suggestions
Must be positive
Supports a learning environment
Does not participate in gossip or allows gossip or negative comments
Complies with office guidelines
Provide outstanding customer service to internal and external customers
Preferred
0-3 years Customer Service or Telephone
Operator experience
Company
Baystate Health
Baystate Health is an integrated health care delivery system serving a population of nearly one million people in western Massachusetts.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$3.9MKey Investors
Massachusetts Life Sciences Center
2023-10-04Acquired
2019-06-03Grant· $3.9M
Leadership Team
Peter D. Banko
CEO
Marion Mcgowan
Executive Vice President | Chief Operating Officer
Recent News
2026-01-14
2025-11-05
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