Senior Manager – Global Billing Technical Support jobs in United States
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Ingram Micro · 5 hours ago

Senior Manager – Global Billing Technical Support

positionNY - Buffalo, HQ
timeFull-time
remoteOnsite
senioritySenior Level, Lead/Staff
date8+ years exp

Ingram Micro is a global leader empowering businesses through technology. They are seeking a Senior Manager – Global Billing Technical Support to lead a team focused on resolving complex billing issues and enhancing operational excellence across global markets.

ConsultingElectronicsInformation ServicesInformation TechnologyLogisticsSoftwareSupply Chain ManagementVoIP
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H1B Sponsor Likelynote

Responsibilities

Provide leadership and guidance to a group of technical support professionals through experienced supervisors, fostering a culture of collaboration, accountability, and continuous improvement
Resolve complex billing issues (e.g., incorrect discounts, missing invoice data, system errors)
Drive strategic planning and execution for billing support operations
Collaborate with Finance, Billing, Product, and Engineering to improve systems and reduce ticket volume
Influence cross-functional roadmaps with customer insights
Monitor KPIs and implement process improvements
Represent the team in senior leadership forums
Ensure compliance with internal controls and support policies

Qualification

ERP/billing systemsTechnical support managementAnalytical skillsLean Six Sigma certificationSaaS experienceFintech experienceZendeskServiceNowJiraCommunication skills

Required

Bachelor's degree in Computer Science, Information Systems, or related field
8+ years in billing, finance operations, or revenue management; 3+ years in a senior leadership role
Deep expertise in ERP/billing systems (SAP is a plus)
Experience managing technical support teams and resolving system-related issues
Strong analytical and communication skills
Familiarity with Zendesk, ServiceNow, or Jira

Preferred

SaaS or fintech experience is a plus
Lean Six Sigma or similar certification preferred

Company

Ingram Micro

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Ingram Micro is a provider of technology products and supply chain management services.
dateFounded in 1979
location
Irvine, California, USA
people-size10001+ employees
web-link
https://corp.ingrammicro.com

H1B Sponsorship

Ingram Micro has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (78)
2024 (76)
2023 (51)
2022 (54)
2021 (52)
2020 (50)

Funding

Current Stage
Public Company
Total Funding
unknown
2021-06-29Private Equity
2020-12-09Acquired
1996-11-01IPO

Leadership Team

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Paul Bay
Chief Executive Officer
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Mike Zilis
Chief Financial Officer
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Recent News

WebProNews
Ingram Micro Ransomware Attack by SafePay Exposes 42,000 Employee Records
2026-01-22
GlobeNewswire
Ingram Micro Data Breach Claims Investigated by Lynch Carpenter
2026-01-22
PR Newswire
Foxit and Ingram Micro Expand Partnership into Canada, Giving Resellers Access to the Industry's Most Advanced Document Management Solutions
2026-01-14
Company data provided by crunchbase