AKAM · 1 day ago
Front Desk/Rover/weekend
Hallandale Beach, FL, US
Full-time
Onsite
New Grad, Entry Level
$17/hr - $18/hrAKAM is a company that provides exceptional customer service and operational management for properties. They are seeking a Front Desk/Rover to deliver outstanding customer service and administrative support at a high-rise condominium, ensuring smooth operations and a welcoming environment for residents and guests.
ConstructionConsultingLeasingProperty ManagementReal Estate
Responsibilities
Greet and assist residents, guests, and vendors in a professional and friendly manner
Manage front desk operations, including answering calls, responding to emails, and handling resident inquiries
Monitor and coordinate visitor access and security procedures
Assist with package handling, deliveries, and resident notifications
Process work orders and coordinate maintenance requests with the property management team
Maintain accurate records and logs of resident interactions, deliveries, and incidents
Enforce community rules and policies in a courteous and respectful manner
Provide general administrative support, including filing, data entry, and scheduling
Adapt quickly to different property environments and software systems
Escalate resident concerns or urgent matters to the appropriate personnel
Conduct regular patrols of the condominium premises on foot or using a designated rover vehicle
Monitor security cameras, alarms, and access control systems to detect and respond to any suspicious activities
Collaborate with other security personnel to coordinate efforts in maintaining a secure environment
Verify and control access to the condominium property, ensuring only authorized individuals enter
Issue visitor passes and maintain accurate records of individuals entering and leaving the premises
Respond promptly to access control alarms and take appropriate actions
Act as a first responder in case of emergencies, such as fire alarms, medical incidents, or security breaches
Implement emergency procedures and protocols to ensure the safety of residents and property
Maintain effective communication with residents, management, and other security personnel
Provide clear and concise reports on incidents, activities, and any security-related issues
Assist residents and visitors with inquiries and requests in a courteous and professional manner
Provide information on condominium policies and procedures when necessary
Conduct routine inspections of common areas to identify and report maintenance issues or safety hazards
Report any malfunctioning security equipment and assist in its resolution
Work closely with property management, maintenance staff, and other relevant personnel to address security and safety concerns
Participate in training sessions and drills to enhance skills and preparedness
Qualification
Required
Strong customer service skills with a professional and welcoming demeanor
Excellent communication skills (verbal and written)
Problem-solving and troubleshooting skills to handle resident concerns efficiently
Strong multitasking and organizational skills
Preferred
Experience with visitor management and access control systems preferred
Previous experience in hospitality, residential front desk, or property management is a plus
Company
AKAM
Akam is a real estate firm that provides property management, management training, operations, finance, and auxiliary services.
Founded in 1983
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Ken Greene
Chief Executive Officer
Matthew Pirozzi
Chief Financial Officer
Company data provided by crunchbase