OKX · 16 hours ago
Institutional Account Manager
New York, United States
Full-time
Onsite
Mid, Senior Level
$178K/yr - $214K/yr
4+ years expOKX is a leading crypto exchange, dedicated to reshaping the future through crypto. The Institutional Account Manager will manage and nurture relationships with high-value institutional clients, ensuring their needs are met through tailored engagement and strategic support while driving account growth.
AppsBitcoinBlockchainCryptocurrencyFinanceFinancial ServicesFinTechInformation TechnologyInternetWeb3
Responsibilities
Manage and grow key institutional accounts while ensuring the successful delivery of OKX’s offerings to meet client objectives
Build and maintain strong, long-term relationships with key institutional clients
Identify opportunities for expansion within existing accounts, ensuring that client needs are met and fostering growth through personalized support and engagement
Collaborate closely with the business development team to understand new client prospects, market trends, and product offerings
Act as the primary point of contact for institutional clients, coordinating with internal teams (product, governance, global sales) to ensure the seamless delivery of solutions that meet client goals and OKX’s business objectives
Regularly report on account health, progress, and key initiatives
Track KPIs such as account satisfaction, retention, and overall revenue growth
Work closely with various internal teams, including business development, product, global sales, and risk, to ensure that client needs are fully understood and addressed
Anticipate client needs and proactively offer solutions that drive satisfaction and account growth
Qualification
Required
4+ years managing large institutional or enterprise accounts, preferably in fintech, financial services, or crypto
Strong understanding of crypto products, trading workflows, and U.S. capital market dynamics
Proven track record identifying growth opportunities, shaping go-to-market strategies, and executing plans to win new business
Demonstrated success working with Product, Sales, Risk, and Compliance teams to deliver end-to-end solutions
Excellent interpersonal skills; able to build rapport at C-suite levels and negotiate complex agreements
Comfortable analyzing account metrics, spotting trends, and developing data-driven growth strategies
Exceptional attention to detail and ability to manage multiple high-value accounts simultaneously
Highly driven, proactive, and able to adapt in a fast-paced, evolving environment
Benefits
Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
Company
OKX
OKX is the second largest global crypto exchange by trading volume and a leading Web3 ecosystem.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$10MKey Investors
Giant NetworkCeyuan Ventures
2017-12-15Series B
2014-03-16Series A· $10M
Leadership Team
Gracie Lin
Singapore CEO
Hong Fang
President
Recent News
2026-01-22
2026-01-22
Crowdfund Insider
2026-01-22
Company data provided by crunchbase