NEOGOV · 19 hours ago
COMMUNITY SERVICES ASSISTANT I-II
City of Long Beach, CA
Full-time
Onsite
Entry Level
$24.36/hr - $35.86/hr
1+ years expNEOGOV is a company that provides technology solutions for public sector agencies. They are seeking a Community Services Assistant I-II to perform non-sworn, service-oriented duties related to law enforcement, including responding to non-emergency calls and preparing police reports.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Performs non-sworn, service-oriented duties related to law enforcement, including responding to non-emergency calls for service, preparing police reports, and disseminating information to the public
Responds to non-emergency calls for service including, but not limited to, home/auto burglaries, non-injury traffic collisions, parking violations, and noise complaints, utilizing a department vehicle; prepares the crime, incident and traffic collision reports not requiring the expertise of a sworn officer; operates a variety of office and field equipment including two-way radio, computer systems, and telephones; provides information to residents and visitors including Police Department procedures, crime reporting protocols, and available services; maintains accurate records and prepares routine reports; coordinates with City personnel to address reporting requirements; assists with traffic control operations; may provide or assist with training for City personnel; may perform audits on call-for-service reports; may enforce parking control ordinances; may testify and present evidence in court and performs other related duties as required
Qualification
Required
One (1) year of experience involving a substantial amount of public contact requiring tact and discretion in dealing with others
A valid motor vehicle operator's license
Willingness to work an irregular schedule, including nights, weekends, overtime, and/or holidays may be required for some positions
Positions in the Police Department require the ability to pass a thorough background investigation
Ability to learn principles and practices of law enforcement
Knowledge of customer service principles and public relations techniques
Ability to communicate effectively orally and in writing
Ability to deal tactfully with the public
Ability to deescalate conflict
Ability to read and comprehend written material
Ability to learn to interpret and apply local, state, and federal policies, procedures, laws, and regulations
Ability to learn to understand, access, and accurately interpret information from various law enforcement computer systems
Ability to organize tasks simultaneously
Ability to interpret and apply policies, procedures, and laws pertinent to the position
Ability to operate office equipment including computer equipment, specialized software applications/programs, and assigned equipment
Ability to preserve confidentiality of sensitive materials
Preferred
Bilingual skills in (Khmer, Spanish, and/or Tagalog) are desired for some positions
Benefits
Medical and Dental Insurance
Life Insurance
Retirement Plan (P.E.R.S.)
Paid Vacation, Personal Holidays and Sick Leave
Deferred Compensation
Credit Union Membership
Free Bus Transportation (Long Beach Transit)
Flexible Spending Accounts
Free Employee Parking
Paid Parental Leave
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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