InComm Payments · 1 week ago
Dispute Coordinator I
Columbus, GA
Full-time
Onsite
Entry Level
1+ years expInComm Payments is a global leader in financial technology innovation, founded over 30 years ago. They are seeking a Dispute Coordinator to manage the dispute life cycle, focusing on fraud analysis and consumer disputes while providing exceptional customer service.
Financial Services
Hiring Manager
Lesley Wetterow
Responsibilities
Responsible for research and resolution of fraud disputes. Requires detailed research, analytical skills, handling and processing customer mail
Documentation of actions taken including phone calls to merchants, cardholders, and others as appropriate
Additional responsibilities focus on responding to complaints from cardholders to executive teams, federal agencies and litigations relating resolution of disputes in accordance with card industry and bank regulations
May also compile aggregate statistics for use in identifying patterns and improving overall customer service
Hours 8-5 Monday - Friday with an occasional escalation to address outside of normal hours
Qualification
Required
Microsoft Office knowledge (Word, Excel, etc.)
Ability to make timely decisions and multitask
Ability to manage time and organization of daily responsibilities
1-2 years of related work experience
An ideal candidate will also be able to work in multiple systems simultaneously with ease
Preferred
Basic knowledge of Regulation E compliance
Benefits
Competitive salary
Benefits
Training opportunities
Career path and growth opportunity
Strong team and company culture
Exciting, dynamic work environment
Employee Referral Bonus Program - Tier I
Company
InComm Payments
InComm Payments is an innovative global payments technology provider.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Joshua Stoddart
Senior Vice President, CTO
Scott Meyerhoff
CFO
Recent News
2024-05-24
Company data provided by crunchbase