Primary Services · 4 hours ago
Collections Specialist (Telecommunications)
Houston, TX
Contract
Onsite
Entry, Mid Level
$24/hr - $26/hr
2+ years expPrimary Services is excited to announce the role of Collections Specialist for a large, established client in the telecommunications industry. This position supports residential and small commercial accounts by ensuring timely service disconnects, reconnects, and balance transfers in accordance with regulatory and internal policy requirements.
Human ResourcesStaffing Agency
Responsibilities
Analyze customer accounts to determine service disconnect eligibility in compliance with applicable regulations and company policies
Execute parameters and transactions supporting automated disconnect processes
Run and analyze reports in SAP-CCS and BW to support disconnect and reconnect monitoring
Review BW reports to identify disconnect and reconnect failures that do not progress through downstream systems
Determine corrective actions for failed reconnect accounts to ensure timely restoration of services
Coordinate with management on exception requests outside of standard policies and procedures
Communicate with external service providers to resolve failed or rejected service orders
Analyze accounts to determine appropriateness of balance transfers from inactive to active accounts
Review automatic disconnect and non-payment processes to ensure accurate execution
Apply established collection policies and procedures to assigned customer accounts
Research delinquent accounts to identify root causes of failed automated collection efforts
Document failed events to support trend analysis and system issue tracking
Qualification
Required
Bachelor's degree in business or a related field, or equivalent professional experience
Minimum of 2 years of business experience, or 6 months of collections experience combined with SAP/CCS experience
Hands-on experience with SAP-CCS and Business Warehouse (BW) reporting
Knowledge of telecommunications billing, customer account management, or regulated service environments
Proficiency with Windows-based applications, including spreadsheets, databases, and word processing tools
Experience applying policy-driven rules to high-volume customer accounts
Ability to perform daily mathematical calculations, including percentages and reconciliations
Company
Primary Services
Primary Services is a staffing and recruiting company offering direct hire, temp-to-hire position.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Regina Mellinger
President & CEO
Company data provided by crunchbase