Coeus Consulting · 12 hours ago
MSP Support Engineer
Phoenix, AZ
Full-time
Onsite
Mid, Senior Level
$60K/yr - $85K/yr
5+ years expCoeus Consulting is seeking an experienced and motivated Service Desk Engineer to provide exceptional and responsive technical support to their clients. The role involves troubleshooting IT issues, maintaining documentation, and assisting in the administration of on-prem/cloud systems while ensuring high-quality service delivery.
ArchitectureConsultingInformation Technology
Responsibilities
Assisting end users with troubleshooting IT issues
Troubleshooting monitoring alerts and other system outages
Creating and maintaining accurate documentation of systems, processes, and client interactions
Assisting in administration of on-prem/cloud systems
Qualification
Required
Minimum of five years experience working on a service desk at a Managed Services Provider catering to the SMB market
At least two of those years being in an escalations (tier 2/3) capacity
Experience troubleshooting Microsoft cloud services including Exchange, Entra (Azure) AD, Purview, and Intune/Autopilot
Experience troubleshooting common business applications such as the Microsoft Office suite, Onedrive, and Teams
Experience troubleshooting the Windows Operating System in a business environment
Good understanding of security concepts and products
Good understanding of networking concepts
Good understanding of PC, laptop, network, and server hardware
Solid troubleshooting and critical thinking skills
A customer-first mindset, with the ability to communicate clearly, professionally, and empathetically with end users of varying technical skill levels
Strong written and verbal communication skills, especially when explaining technical issues to non-technical users
An understanding that clear documentation and accurate ticket notes are part of delivering good customer service, not just administrative tasks
Have you held a position at one company for at least two of the past five years?
Preferred
Troubleshooting experience with spam filtering solutions such as Barracuda
Experience with remote connectivity applications including VPN and RDP
Experience troubleshooting firewall issues with Meraki, Fortigate, or similar products
Experience administering Cisco Duo MFA and Cisco Umbrella
Experience troubleshooting switch & WiFI issues in Meraki or Aruba environments
Experience with scripting in Powershell
Experience troubleshooting Windows Server and its bundled technologies
Experience creating and updating Visio diagrams for network/server documentation
Working knowledge of Autotask and Datto RMM
A continuous-improvement mindset, including learning from past tickets, feedback, and evolving best practices
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
Coeus Consulting
Coeus Consulting is an IT consulting firm that specializes in digital strategy, IT sourcing, architecture, and change management services.
11-50 employees
H1B Sponsorship
Coeus Consulting has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Early StageTotal Funding
unknown2022-09-15Acquired
Company data provided by crunchbase