Holmes Murphy · 1 day ago
Sr. Process Consultant
Waukee
Full-time
Hybrid
Senior Level
7+ years expHolmes Murphy is a company seeking a Sr. Process Consultant to support business partners by serving as an internal expert and facilitator. The role involves leading efforts in process management and customer-focused design, applying various methodologies to enhance efficiencies and customer experience.
Employee BenefitsFinancial ServicesInsuranceProperty InsuranceRisk Management
Responsibilities
Communication: Educating business leaders and employees on the role process optimization and process management can play in enhancing customer experience, promoting innovation, improving efficiencies, maximizing performance, and enriching jobs
Planning: Partnering with business leaders and IT to determine the best approach and timing for process related efforts
Facilitation: Working within business areas and cross functionally to map, analyze, and design, standardize, and optimize processes, to improve processes both with and without technology
Input Connectivity: Working with business leaders to develop ongoing methods for Voice of Customer and Voice of Stakeholder input into process design
IT Connectivity: Working with IT to identify AI, automation (i.e., RPA) and other technology enablement opportunities
Data Connectivity:
OIntegration: Working with data to ensure integration of data flows where appropriate
OAnalysis: Developing approaches for the business to analyze and measure process data
ODesign: Using various forms of data and voice of customer to shape process design
Consistency: Supporting the governance of standards for mapping, analysis, process redesign, and process management to promote common terminology, ease of understanding, consistency in documentation and training, and successful implementation
Process Measurement: Develop quantifiable KPIs, time savings, error reduction, and efficiency gains tied to each project, and track value realization post-implementation
Benefits Realization: Measuring costs and benefits of process optimization efforts
Qualification
Required
Bachelor's degree
Minimum of 7-10 years process optimization, facilitation, and training/facilitation experience
Ability to perform intermediate PC functions including spreadsheet formulas and functions, queries, tables, merges, and special reports
Ability to read, analyze, interpret common journals, financial reports, and legal documents
Ability to respond to common inquiries or complaints from customers, regulatory agencies or members of the business community
Ability to effectively present information to top management, public groups, etc
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form
Must be knowledgeable of and comply with HMA's Client Privacy Policy, HIPAA regulations and E&O procedures and policies
Preferred
Master's degree
Lean and Six Sigma certifications
2-3 years in project management experience
Interest in learning more about the insurance industry and brokerage services, including how a private broker can offer unique and innovative solutions to our clients
Company
Holmes Murphy
Holmes Murphy provides property casualty insurance, employee benefits, captive insurance, risk management, and loss control.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$11.33M2019-06-03Series Unknown· $11.33M
Leadership Team
Clint Gemmill
Vice President, Complex Risk Practice Leader
Paul Crowley
VP Sales Leader, Employee Benefits
Recent News
2026-01-15
CITYVIEW
2025-11-05
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