Ventura TRAVEL · 2 hours ago
Customer Retention Specialist (French Speaker)
United States
Full-time
Remote
Entry, Mid Level
2+ years expVentura TRAVEL is a group of specialized travel brands focused on providing authentic travel experiences. As a Customer Retention Specialist, you will strengthen long-term relationships with travelers by ensuring they feel valued and inspired to travel again, while also addressing concerns and gathering feedback to improve services.
TourismTravelTravel Agency
Responsibilities
Identify and reduce customer concerns that could impact brand trust
Call travelers after their tours to gather feedback and ensure they feel valued
Motivate travelers to complete CSat surveys and inspire them to rebook
Encourage travelers to book again and stay loyal to our brands
Respond to negative comments and reviews (including on social media) with professionalism and care
Pass bigger claims or unresolved cases to the Customer Service Specialists
Communicate trends and traveler feedback to product, sales, and service teams, making clear improvement suggestions
Use AI tools to save time and improve how you work
Qualification
Required
At least 2 years of customer service experience with strong and proven results
You genuinely care about the travel experience of each customer
You turn feedback (even difficult conversations) into constructive outcomes
You remain professional and composed when handling complaints
You work proactively with internal teams, always aiming to improve processes
You're a team player and communicate clearly and respectfully
You are available to work 8 hours per day between 8AM and 8PM, Central European Time (CET)
You speak and write French fluently, and are confident in English as well
Preferred
Experience in the travel industry
Familiarity with digital tools like CRMs or booking platforms
Experience working with different types of clients
Benefits
Freedom to be creative in achieving results.
International & friendly working environment.
Quarterly Social Days and Team Events.
Work out of other offices in the Ventura network around the world.
Opportunity to constantly learn and grow.
We care about the well-being of your employees (regular O3, satisfaction surveys etc.)
Yearly 2-week offsite.
Participation in the overall company's profits.
Company
Ventura TRAVEL
Ventura Travel is a travel agency that supports travel brands and offers group tourism services.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase