NTT DATA Business Solutions · 14 hours ago
Senior Director, Customer Engagements (SAP)
United States
Full-time
Remote
Director/Executive
10+ years expNTT DATA Business Solutions is seeking a Senior Director, Customer Engagements to lead the customer engagement lifecycle. This role involves managing pre-sales processes, project delivery, and ensuring customer satisfaction while acting as a single point of contact for clients.
Information Technology & Services
Responsibilities
Go-to person within designated region for sales support and account management
Build and review strategy document, Estimator, Proposal, SOW, and Contracts
Collaboration with all practice leads during the sales cycle to provide unified one face to the customer
Winning attitude towards closing the deals with appropriate amount of risk management planning
Provide link between sales and delivery by continuing on the project post sales phase
Establish credibility with supported clients as their trusted advisor
Justify billing of own value-added hours to the projects as ED
Effective use of existing tools as well as contributing to the continuous improvement in the methodology and supporting tools
Facilitate weekly project reviews with client
Estimate and plan projects
Directly oversee multiple accounts
Single point of escalations for customers
Steering committee member
Understand the project risks, challenges and help craft mitigating strategies
Provide detail status of the project to NDBS management team – proactively and upon request
Ensure effective resource allocation and load balancing in order to deliver projects
Ensure consistent and successful delivery of projects
Maintain acceptable profitability targets across all projects in relation to the NDBS targets
Accuracy in Backlog tracking and reporting
Generate billings by personal utilization in some capacity
Account Management and ownership for assigned accounts
Cultivate professional relationships with client executive and project team
Establish credibility and relationships with client decision makers, know their business, their industry, their culture, and their top priorities
Create an environment of extreme customer focus within the team
Be a decision maker regarding conflicting customer priorities/requirements
Be an advocate for customers within NDBS
Timely response to and acceptable resolution of customer escalations
Renewal and expansion of contractual relationships
Actively participate and provide guidance to Steering Committee
Facilitate introduction of SAP solutions and products to NDBS customers to help solve their business issues and secure additional business for NDBS
Be a change agent for continuous improvements and implementing NDBS strategies
Spokesperson for NDBS company objectives and leads certain MBOs every year and supports all other MBOs actively
Ability to collaborate with diverse group of leaders within NDBS
Educate project managers regarding value propositions, offerings and methodology
Proactively contribute to the deployment of the ongoing Implementation Methodology
Contribute to NDBS growth objectives by providing mentoring to new and existing employees
Proactively contribute to the effective development of project managers and consultants
Be an advocate for the project managers/consultants, influence customers of 'right resource right role' where appropriate
Leverage resources in other groups as appropriate to deliver work (Support, Field Consulting, Outsourcing, Subcontractors, global NDBS resources, etc.)
Qualification
Required
Bachelor's degree in Information Technology or related field of study
Minimum 10 years SAP ERP experience
Minimum 7 years SAP ERP project management experience
5 years' experience in project scoping, estimating, and planning required
7 years cross functional SAP expertise with an ability to talk across the entire application
Experience across multiple industries
Ability to lead strategic workshops with clients
Preferred
Advanced degree
Project Management training and certification
Pre-Sales experience
For Propel/TPS graduates, special consideration will be given regarding experience level
Company
NTT DATA Business Solutions
We understand the business of our clients and know what it takes to transform it into the future.
10001+ employees
H1B Sponsorship
NTT DATA Business Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (29)
2024 (40)
2023 (68)
2022 (26)
2021 (11)
Funding
Current Stage
Late StageRecent News
TechAfrica News
2025-03-27
prnewswire.co.uk
2025-03-26
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