Wellstar Health System · 1 day ago
Lead Staffing Analyst
Marietta, GA
Full-time
Onsite
Mid, Senior Level
2+ years expWellstar Health System is dedicated to enhancing the health and well-being of every person they serve. The Lead Staffing Analyst will supervise daily activities in the Resource Management Center, focusing on staffing efficiency and team management. This role involves analyzing staffing metrics, managing staff development, and ensuring a positive customer experience.
FitnessHealth Care
Responsibilities
Analyze Staffing Metrics • Analyzes staffing needs for the system through regularly scheduled data pulls
Provide staffing forecasts coverage staffing hot spots over an extend period of time
Runs retrospective and proactive reports on critical/KPI data to identify areas of improvement
Able to communicate the story the data is telling through regularly scheduled and ad hoc reports
Communicates staffing data to appropriate leaders shown in regularly scheduled and ad hoc reports through email and verbal communication
Analyzes future and immediate priority gaps based upon predicted census and live feeds
Analyzes metrics to identify, plan and implement opportunities to improve during next schedule period
Recommends changes in methods or procedures to increase staffing efficiency and ensure staffing grid accuracy
Provides guidance to the Staffing Analyst, in collaboration with appropriate resources, for the creation of labor allocation plans, communications of plans, and execution of plans to unit and facility leadership, through the enforcement of the organizations staffing model
Approve and maintain communication regard Critical Staffing Bonuses
Formulates instructions, templates, roadmaps, and master files for respective reports, and oversees staff for more continuity, uniformity, and proper standardization of reports
Review Outcomes and collaborates on opportunities to improve resource placement decisions
Complete special projects as assigned
Maximize Staffing Resources Overall • Proactively identifies gaps based on priority levels and workload ratios
Analyzes both prospective and immediate priority gaps based upon predicted census; ensures staffing analysts are addressing gaps both proactively and in real time
Proactively drives accountability for recruitment efforts by RMC to fill identified gaps in staffing needs
Reviews core staff schedule to identify gaps and critical needs
Communicates with leaders on strategies to fill gaps and critical needs
Analyzes metrics to identify, plan and implement opportunities to improve during next schedule period
Documents comments/notes related to call-ins or changes to the schedule in Smart Square
Supervise Staff Development and Training • Assist Manager with interview, selection, evaluation process and hiring of new staff
Plan and assist Manager in development and training opportunity for existing staff
Develop training schedule for new employees and implement training
Set standards regarding follow-up, noting and following process for documenting calls
Search for and offer opportunity for educational opportunities
Develop a plan for performance improvement
Create opportunity to boost staff morale and staff engagement
Oversee, update, and create department specific policies and procedures concerning confidentially
Enlists customer in providing feedback on customer service skills of staffing analysts and RMC overall; creates action plans to support optimization based on feedback
Supervise Quality Control and Staff Engagement • Assist Manager by providing information on individual staff performance as related to productivity for annual evaluations as needed
Promote staff involvement in performance improvement
Coaching staff when necessary
Coordinate staffing to support department mission and vision and assure work load is distributed evenly
Monitor data received from customers to assure processes and procedures are being followed by all staff
Monitor individual analysts to assure performance skill levels
Monitor the accuracy of demographics and registration of classes entered into Centramax by call center resource representatives
Monitor consistency of performance of all Staffing Analysts
Communicate all changes with staff daily which include but are not limited too: critical needs, Joint Commission Visit and units that may require special attention when staffing
Stay current on latest staffing trends, staffing Insecurities and clinical changes; communicate those efforts to the staff
Ensure all staffing analyst are completing system required Success Factor training on time
Perform other duties as assigned that assist in growth and success of department and system
Maintain Time and attendance through Kronos and keep track of occurrences
Owns customer service and recovery efforts for RMC
Actively seeks customer feedback and creates actions plans with staffing analysts for improvement of customer experience as needed
Resource • WorkSmart/Smart Square subject matter expert
Collaborates with leaders to maximize core staff resources by developing effective schedules
Assist leaders system with proactive staffing models to maximize core staff placement
Completion of special projects as assigned by Workforce Engineering Leadership
Performs other duties as assigned
Complies with all WellStar Health System policies, standards of work, and code of conduct
Qualification
Required
Bachelor's Degree in a healthcare or business-related field
High school diploma GED with 4yrs commensurate related experience will be considered in lieu of degree
Minimum 2 years experience in a workforce planning or business operations role, preferably in a healthcare setting
Minimum 1 year of work experience in a customer service driving role, preferably in a healthcare setting
Minimum 1 year work experience acting in lead or resource to others capacity leading, supervising, or coaching peers/colleagues
Proficient user of Microsoft Office Suite, relational databases and file structures
Strong logical, mathematical, organizational, verbal, and written communication and interpersonal skills
Must have strong analytical and computer skills
Customer relationship management acumen
Must be able to work collaboratively with staff and function under stress
Must be able to effectively communicate and understand verbal and written English language
Must be able to communicate effectively in a courteous, professional, and tactful manner
Maintain confidentiality and professionalism at all times
Able to think critically, work independently with little to no supervision, and able to make informed decisions based on the needs of the organization
Company
Wellstar Health System
The largest health system in Georgia.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Candice L. Saunders
President and CEO
B
Bill Bellando
SVP and Chief Information Officer
Recent News
BiometricUpdate.com
2025-10-28
Company data provided by crunchbase