CBTS · 4 hours ago
Information Technology Support Technician
Louisville Metro
Contract
Hybrid
Mid Level
3+ years expCBTS is a company seeking an Information Technology Support Technician. The technician will provide advanced technical support, deploy large-scale hardware solutions, and support Microsoft environments while delivering excellent customer service.
Cloud ComputingCloud InfrastructureConsultingInformation TechnologyService Industry
Hiring Manager
Dianna Santos
Responsibilities
Troubleshooting and resolving escalated hardware, software, and network issues, including complex technical concerns and conflict resolution
Assisting in the deployment and management of large-scale software rollouts and enterprise hardware solutions using configuration management tools (e.g., SCCM, Intune, AutoPilot, JamF, ABM)
Supporting Microsoft technologies such as Windows OS, Active Directory, Exchange, Office 365, and Intune, as well as cloud platforms like Azure and AWS
Supporting onboarding and offboarding processes: setting up hardware/software, user accounts, two-factor authentication, VPN connectivity, and collecting company assets
Assisting with system upgrades, patch management, configuration changes, and maintaining standard device image policies
Documenting solutions, processes, and best practices for knowledge sharing and compliance
Collaborating with peers to ensure seamless escalation, alignment, and integration of desktop support services
Providing executive-level white glove support and maintaining audio/video equipment and video conferencing systems in conference rooms
Supporting users via collaboration tools, email, phone, and in-person, including multilingual communications where applicable
Working cross-functionally in a global environment, including on-site (primarily) and remote support, and participating in on-call rotations for after-hours support and escalations
Maintaining relationships with local third-party technology vendors and suppliers
Anticipating inventory needs through forecasting and leading desktop support initiatives and projects
Ensuring information security by understanding risks and implementing preventative measures
Maintaining extensive knowledge of hardware (Dell, Lenovo, HP, Apple, etc.), operating systems (Windows 10, Apple OS, Android), virtualization platforms (VMWare, Hyper-V, Citrix), and enterprise software (Outlook, Teams, SharePoint, OneDrive, ServiceNow, etc.)
Qualification
Required
3+ years' experience in related fields
CompTIA+ Certification (A+, Network+, or equivalent experience and education)
Proven experience supporting user populations in enterprise environments
Demonstrated ability to deploy and manage large-scale software and hardware rollouts
Strong troubleshooting, problem-solving, and communication skills
Ability to work independently and collaboratively in a fast-paced, evolving environment
Preferred
Associate's degree from accredited university
Experience with ITIL processes and ticketing systems (ServiceNow, Jira, etc.)
Familiarity with endpoint management tools (SCCM, Intune) and cloud platforms (Azure, AWS)
MS Administrator experience
PowerShell
Company
CBTS
CBTS provides end-to-end IT and communications solutions that allow businesses to improve efficiency, enable innovation, and mitigate risk.
1001-5000 employees
H1B Sponsorship
CBTS has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2024-02-06Acquired
Leadership Team
Kristin Russell
Chief Executive Officer
Phil Clark
SVP, National Territory Sales
Recent News
Business Wire
2026-01-16
2025-11-04
Company data provided by crunchbase