TECEZE · 3 hours ago
Deskside Support
Batavia, IL
Full-time
Onsite
New Grad, Entry LevelTECEZE is a company looking for a Deskside Support professional. The role involves basic troubleshooting and support for network devices, VOIP phones, and data center infrastructure, as well as assisting network and data center admins during technical troubleshooting.
ComputerInformation TechnologyNetwork Security
Hiring Manager
Harshik Gajjela
Responsibilities
Basic Knowledge of Network Devices such as Switches, Routers, Wireless Access Points preferably CISCO, Riverbed
Basics knowledge / understanding of assigning switch ports to specific VLANs
Patch phone ports to switch as needed
Basic troubleshooting of Avaya VOIP phones (knowledge on basic configuration)
Troubleshoot issues with fiber links between switches – Able to visualize errors and communicate to remote technical teams
Troubleshoot and replace network switch chassis blades when required
Good to have understanding of any Data Center Infrastructure Management Application
A periodic (minimum twice weekly) visual check of the IDF rooms for cooling and power status (specifically UPS alarms and PDU health) Control-M, EMC Avamar, Data Domain
Basic Knowledge of Monitoring tools such as Solarwinds, etc…
Networking and Operating System basics
Assist network and data center admins (Internal, Customer and Vendor) as required during the course of technical troubleshooting
Basic knowledge about Hardware like Servers, Storage devices
Knowledge to understand Monitoring Tool outcome
Basic knowledge of ITSM tool preferably ServiceNow
Basic knowledge Backup technologies preferably EMC Avamar
Basic knowledge of Operating Systems- Windows 2003 servers Enterprise/Standard Edition, UNIX & linux
Basic knowledge about Windows 2003 Active Directory structure, MS Exchange 2003 and File/Print Server
Experience in SLA base environment
Knowledge on Server Performance monitoring preferred
Qualification
Required
Basic Knowledge of Network Devices such as Switches, Routers, Wireless Access Points preferably CISCO, Riverbed
Basics knowledge / understanding of assigning switch ports to specific VLANs
Patch phone ports to switch as needed
Basic troubleshooting of Avaya VOIP phones (knowledge on basic configuration)
Troubleshoot issues with fiber links between switches – Able to visualize errors and communicate to remote technical teams
Troubleshoot and replace network switch chassis blades when required
Good to have understanding of any Data Center Infrastructure Management Application
A periodic (minimum twice weekly) visual check of the IDF rooms for cooling and power status (specifically UPS alarms and PDU health) Control-M, EMC Avamar, Data Domain
Basic Knowledge of Monitoring tools such as Solarwinds, etc…
Networking and Operating System basics
Assist network and data center admins (Internal, Customer and Vendor) as required during the course of technical troubleshooting
Basic knowledge about Hardware like Servers, Storage devices
Knowledge to understand Monitoring Tool outcome
Basic knowledge of ITSM tool preferably ServiceNow
Basic knowledge Backup technologies preferably EMC Avamar
Basic knowledge of Operating Systems- Windows 2003 servers Enterprise/Standard Edition, UNIX & linux
Basic knowledge about Windows 2003 Active Directory structure, MS Exchange 2003 and File/Print Server
Experience in SLA base environment
Preferred
Knowledge on Server Performance monitoring preferred
Company
TECEZE
TECEZE offers a full spectrum of Information Technology services.
Founded in 2012
1001-5000 employees
H1B Sponsorship
TECEZE has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Late StageLeadership Team
Thinesh Siva
Head of Technical Presales
Company data provided by crunchbase