Pacer Group · 5 hours ago
Patient Service Representative
Pacer Group is seeking a Patient Services Representative to serve as the primary point of contact for patient relations. The role involves greeting patients, resolving concerns, and managing patient appointments and insurance information.
Responsibilities
Primary point of contact for patient relations in person and by phone
Greet patients and assist in resolving patient concerns and escalating as appropriate
Check patients in/out and collect co-payments, give receipts, and reconcile payments
Verify patient demographics and insurance information in CS-Link/Epic
Schedule appointments and complete patient registration
Process and track referrals and authorizations for various insurance types
Handle patient/provider correspondence
Explains policies, procedures, or services to patients
Sanitize workspace using provided supplies and following department guidelines
Qualification
Required
2+ years' recent experience working as a Patient Service Representative
Experience with CS-Link/Epic
High School Diploma
Experience with medical insurance, referral processes, and benefit plans