JCPenney · 1 hour ago
Home Commission Associate - Woodfield Mall
Schaumburg, IL
Full-time
Onsite
New Grad, Entry Level
$15/hr - $15/hrJCPenney is the shopping destination for diverse, working American families. As a Home Commission Associate, you will be accountable for driving customer service to achieve profitable sales growth by utilizing product knowledge and building clientele.
E-CommerceFashionRetail
Responsibilities
Customer Service & Sales - Approaches customers in a friendly manner to engage, determine needs, and help customers make decisions about desired product or service. Informs customers of key product attributes to generate interest and to build clientele. Covers care/protection plans and suggests additional products to customers
General Operations - Participates in inventory processes, Merchandise Transfer Out (MTO), Return to Vendor, Return to Warehouse and Defective Merchandise Transfer Out activities. Completes pricing and signing processes in specialty businesses. Stays up to date with new trends and styles through industry publications and communications and participates in ongoing technical skills development through company and/or vendor‐provided training and skill practice
Performance Standards - Consistently meets established performance standards; including but not limited to shrink and safety initiatives, the company's iCAP program, product and service sales, customer service, profit, productivity, and attendance
Drives Results - Solve problems and make smart decisions that drive sales, profit, or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others
Builds Ownership - Provide great customer service; cooperate and build positive, inclusive, and respectful relationships; take accountability for your actions and outcomes
Drives Intensity - Proactively find ways to improve the customer experience; show the confidence and courage to do what is right; act with energy and urgency
Qualification
Required
In-depth product knowledge and passion for service
Ability to engage customers in a friendly manner
Ability to determine customer needs and help make decisions about products or services
Knowledge of key product attributes to generate customer interest
Participation in inventory processes and merchandise transfer activities
Completion of pricing and signing processes in specialty businesses
Staying up to date with new trends and styles through industry publications
Participation in ongoing technical skills development through training
Consistently meeting established performance standards
Ability to solve problems and make smart decisions that drive sales and customer service
Ability to execute work efficiently and effectively
Ability to inspire strong performance in oneself and others
Providing great customer service and building positive relationships
Taking accountability for actions and outcomes
Proactively finding ways to improve the customer experience
Showing confidence and courage to do what is right
Acting with energy and urgency
Benefits
Medical/dental/vision
Term life insurance
Paid vacation/holidays
401(k) with Company match
Associate discount on JCPenney merchandise
Eight paid holidays during the calendar year
Additional compensation for working on a designated holiday
Company
JCPenney
JCPenney is a chain of American mid-range department stores.
Founded in 1902
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.5BKey Investors
Wells Fargo
2025-01-08Acquired
2020-12-08Post Ipo Debt· $1.5B
2020-05-26IPO
Leadership Team
Keith Melker
Chief Financial Officer
M
Marie Lacertosa
SVP, Supply Chain
Recent News
Global Cosmetics News
2026-01-20
Home Textiles Today
2026-01-17
Business Wire
2026-01-16
Company data provided by crunchbase