GBMC HealthCare · 12 hours ago
Volunteer Recruitment, Engagement and Support Specialist
Baltimore, MD
Full-time
Onsite
Mid Level
3+ years expGBMC HealthCare is seeking a Volunteer Recruitment, Engagement and Support Specialist to coordinate office operations and manage volunteer services. The role involves recruiting, supervising, and supporting volunteers while ensuring compliance with organizational policies and fostering community partnerships.
Health Care
Responsibilities
Expand the organization's volunteer program, including the recruitment, placement, supervision, and support of volunteers, in collaboration with the Volunteer Services Manager
Educate, monitor, and ensure that volunteer practice follows the organization's policies and procedures, and upholds compliance standards. Ensures compliance with regulatory and certifying bodies (Medicare and CHAPS) within team
Participates in building and maintaining relationships and partnerships with organizations, schools, and companies in the community to enhance the mission of LHGLI
For assignments, within the IDT, promote volunteer involvement, generate volunteer requests, complete required documentation, and communicate with the team the outcome of the request in verbal or written report
Document and maintain a volunteer staff sufficient to provide administrative support and direct patient care in an amount that, at minimum, equals five percent of the total patient care hours of all paid hospice employees and contract staff if assigned to a hospice team
Participates in the development and implementation of programs, events, and trainings within the Volunteer Department which enhances the engagement and inspires service of the current volunteer corps
Maintains records of volunteers, ensuring that all file requirements are met and kept current
Serves as a liaison between team members and volunteers on the Interdisciplinary Team (IDT)
Assigns all patient care and administrative volunteers based on the needs of the organization and abilities of the volunteers
Supervises volunteers as assigned and receives feedback from teams for ongoing training and development
Performs initial and ongoing competency evaluations to verify training and support needs
Keeps an accurate accounting of patient care and administrative volunteer hours
Receive information on new admissions; Match volunteers with patient and family needs and provide them with the necessary information to support their involvement
Maintain regular contact with Volunteer's assigned to support their service to patients and their families
Keep volunteers informed of any changes in the patient's condition and plan of care
Performs other related duties as assigned or requested
Qualification
Required
Bachelor's degree
Minimum of three years' experience in volunteer coordination
Excellent communication and interpersonal skills
Strong organizational and project management abilities
Ability to work independently and collaboratively in a team environment
Familiarity with local community resources and networks
Effective problem-solving skills and strong initiative
Highly organized and motivated, with ability to meet organization's recruitment and volunteer needs goals
Exemplary public speaking skills with the ability to connect to diverse groups of people
Plan, coordinate, and execute initiatives to recruit volunteers, build partnerships, and educate the community about end-of-life care
Establish and maintain strong relationships with local community leaders, organizations, and partners to promote the mission of LHGLI
Represent LHGLI at community events, throughout the region
Track and report on the success of recruitment and utilization initiatives through metrics and feedback
Ability to balance multiple priorities while remaining flexible to the organizations' changing needs
Ability to maintain a pleasant, customer-centered demeanor and professional image under a variety of challenging situations
Skilled at addressing and resolving conflicts
Knowledgeable of computer applications such as Volgistics, Excel, and Word
General knowledge of data analysis and interpretation
Ability to interpret and communicate policies and procedures, and to identify and initiate appropriate corrective action to resolve problems
Able to work a flexible schedule, including occasional evenings and weekends
Preferred
One year of supervisory experience strongly preferred
Education in management, social work, or counseling may substitute for experience
Previous experience in a health care or non-profit agency preferred
Company
GBMC HealthCare
GBMC HealthCare, Inc.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
John Chessare MD
President & CEO
Stacey McGreevy
Chief Operating Officer
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