ActOne Executive Search · 2 hours ago
Customer Service Operations Manager
Greenville, SC
Full-time
Onsite
Senior Level
$55K/yr - $80K/yr
5+ years expActOne Executive Search is a rapidly growing company in the Greenville area, seeking a dynamic Customer Service Operations Manager to join their team. The role requires a hands-on leader to manage a high-performing customer service team and oversee various service operations, ensuring operational excellence and strong vendor relations.
Staffing & Recruiting
Hiring Manager
Jenn Baker
Responsibilities
Team Development: Manage, mentor, and develop the Customer Service Team to peak performance
Operational Excellence: Approve invoices and master core CSR functions, including booking equipment work orders and maintaining job folders
Vendor Relations: Coordinate ship dates, release orders in vendor portals, and manage transmittals based on purchasing scopes
Problem Solving: Act as the final point of contact for customer escalations and alert vendors to missing or damaged shipments
Leadership Grit: You have a proven record of training team members and turning escalations into "wins."
Adaptability: You’ve managed internal stakeholders, external vendors, and residential customers with equal polish
Experience managing customer interactions across phones, email, and—crucially—face-to-face meetings
Qualification
Required
5+ years of CS management OR 10+ years of high-level CS experience
Minimum of a High School Diploma
Proficiency in MS Office (Outlook, Word, Excel) and an ability to learn new proprietary systems quickly
Exceptional written and oral skills, including strong presentation abilities
Must be willing to travel up to 25% to meet the needs of the business
Company
ActOne Executive Search
ActOne Executive Search understands that in order to be the best in your industry it is critical to have a top-performing team leading your organization.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase