Novant Health · 1 day ago
Field Services Analyst
Kernersville, NC
Full-time
Hybrid
New Grad, Entry LevelNovant Health is seeking a skilled technician to join their dynamic IT support team, where technical expertise empowers healthcare professionals to deliver exceptional patient care. The role involves providing on-site and remote technical support for end-user devices and ensuring compliance with security protocols while delivering remarkable customer experiences.
FitnessHealth CareHospitalMedical
Responsibilities
Deliver on-site and remote technical support for computers, laptops, printers, and mobile devices across multiple states and facilities
Resolve incidents efficiently and accurately, ensuring first-time resolution and preventing future issues
Support IT projects and maintain hardware throughout its lifecycle
Provide secure management of information systems, including:
Identifying systems within scope of responsibility
Understanding and protecting sensitive data
Enforcing least privilege and least functionality principles
Recognizing and responding to potential security incidents
Ensure compliance with security protocols and participate in incident response activities
Offer life-cycle services for end-user devices, enabling team members to deliver remarkable patient experiences
Create world-class customer experiences by understanding user needs and delivering timely, effective solutions
Qualification
Required
High School Diploma or GED
Strong technical troubleshooting skills across a range of devices and platforms
Excellent communication and customer service abilities
Familiarity with information security principles and incident response
Ability to work independently under general supervision
Experience supporting remote and hybrid work environments
Strong organization skills
Ability to work under general supervision
Ability to work accurately in high-pressure situations
Ability to communicate both verbally and in writing with users of varying levels of education and experience
Must stay current with advances in computing technology
Manual dexterity to use computer keyboards
Must have reliable transportation
Ability to travel between campus buildings and to remote facilities as needed
Ability to handle on-call responsibilities as directed
An affinity for providing exceptional customer service and continuous improvement
Works in partnership with Clinical Informatics and clinical users to ensure end-user support activities enhance the usability and performance of technologies in patient care areas
Preferred
4 Year / Bachelors Degree
Technical experience; or, an equivalent combination of education and experience
CompTIA A+
CompTIA Network+
Microsoft Certifications
Mobility to work in a standard office setting and to use standard office equipment, including a computer
Stamina to maintain attention to detail despite interruptions
Strength to lift and carry objects weighing up to 40 pounds
Company
Novant Health
Novant Health is a four-state integrated network of physician clinics, outpatient centers and hospitals.
Founded in 1997
10001+ employees
H1B Sponsorship
Novant Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (13)
2023 (13)
2022 (10)
2021 (17)
2020 (7)
Funding
Current Stage
Late StageLeadership Team
Betsy Walsh
Senior Vice President Joint Partnerships
Andrea M. Areskog
Vice President, Corporate Strategy & Development
Recent News
2025-11-08
Sports Business Journal
2025-10-21
Company data provided by crunchbase