Coates Group · 17 hours ago
Senior Product Solutions Manager
Chicago, IL
Full-time
Hybrid
Senior Level
$145K/yr - $157K/yr
5+ years expCoates Group is a global technology company focused on creating engaging customer experiences through their digital solutions. The Senior Product Solutions Manager will partner with customers and internal teams to lead complex Discovery efforts, translating business challenges into actionable software enhancement requests while ensuring a strong focus on customer value and product quality.
ComputerSoftware
Responsibilities
Partner with customers to understand complex business workflows, pain points, and enhancement requests, translating them into clear, actionable solution inputs
Lead the intake and qualification of higher-impact customer requests, influencing prioritization through clear articulation of value, complexity, and delivery considerations
Facilitate advanced Discovery activities with customers to define use cases, intended usage, and user acceptance criteria for complex or ambiguous initiatives
Collaborate closely with Engineering and Product Design to explore solution options, assess feasibility, identify trade-offs, and contribute to solution recommendations and high-level estimates
Ensure Discovery outputs are thorough, consistent, and ready for hand-over to Product Owners and Delivery teams, supporting effective refinement and build planning
Perform and support user acceptance testing for complex features, validating delivered functionality and coordinating resolution of issues identified during UAT
Lead or support client-facing release demos and communications for higher-complexity releases, clearly explaining functionality and usage considerations
Act as a subject-matter expert on Coates’ product and solution capabilities, providing guidance and informal mentorship to Product Solutions Managers and cross-functional partners
Develop a strong understanding of client technology ecosystems and usage patterns, identifying opportunities to improve solution consistency and reuse
Partner closely with Account Management to support client conversations around product capabilities, solution options, and adoption considerations
Identify and suggest improvements to intake quality, discovery practices, and cross-team collaboration
Qualification
Required
5+ years of experience in a Product Solutions, Product Management, Technical Business Analysis, or Technology Consulting role in a client-facing software environment
Proven experience leading discovery and solution exploration for complex or ambiguous initiatives in collaboration with customers and engineering teams
Bachelor's degree in Information Systems, Computer Science, Business, or Engineering – advanced degree preferred
Strong verbal and written communication skills, with the ability to lead detailed client and internal discussions
Demonstrated ability to translate complex business needs into clear functional and technical considerations
Strong analytical and problem-solving skills with a solution-oriented mindset
Experience supporting and guiding less-senior team members without formal people management responsibility
Comfortable working in fast-paced, evolving environments with multiple competing priorities
Experience with Agile or similar software development methodologies
Proficiency with Jira, Confluence, and diagramming tools such as Visio or Miro
Preferred
Experience working with Content Management Systems, Digital Signage or Retail/Restaurant technology is a plus
Benefits
Annual market competitive bonus program
Thrive Program
Flexible work options
Dedicated time to prioritize our health and wellbeing
Global Wellness paid day off
Give Back Day
Company
Coates Group
We're a QSR experience ecosystems partner.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Leo Coates
Chief Executive Officer and Owner
Anthony Mizzi
Chief Supply Officer
Company data provided by crunchbase